FAQs & Troubleshooting
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268 Results
- 1I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 2What is Brother iPrint&Scan?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Use the Universal Printer Driver for BR-Script. (PostScript language emulation)
- 5Print on plain paper or bond paper from the Manual feed slot
- 6Can I print from or scan to Android™ Smartphone?
- 7I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 8I still receive the error message "Replace Drums", "Replace Drum(X)", "Drums End Soon", or "Drum End Soon(X)" after I replace the drum unit with a new one.
- 9I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 10Can I print on transparencies e.g. for overhead projectors?
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Change the printer driver settings (Windows/macOS)
- 14The toner does not fix to paper well. (Poor fixing)
- 15Jam Rear
- 16Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 17Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 18The printer status is Offline or Paused.
- 19The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 20"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 21Scan and save a document in PDF format (Scan to File)
- 22Toner Low
- 23Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25What kind of memory can I use?
- 26Install additional memory.
- 27Print on envelopes, labels or thick paper from the Manual feed slot
- 28Install the built-in drivers (For Windows 8 and Windows 10)
- 29What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30Print the Network Configuration List
- 31I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 32I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 33I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 34I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 35Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 36Can I use AirPrint with my Brother machine?
- 37Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 38No Belt Unit
- 39WT Box End Soon
- 40When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 41The paper is skewed when it's printed.
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 44Document Jam
- 45I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Can I print from DOS applications?
- 48What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 49What is the BRAdmin Professional software used for?
- 50I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)