FAQs & Troubleshooting
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268 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Print on plain paper or bond paper from the Manual feed slot
- 7I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print?
- 8Scan and save a document in PDF format (Scan to File)
- 9I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 10Drum Error (Drum!)
- 11Check the firmware version.
- 12"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14The printer status is Offline or Paused.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17Printouts have wrinkles.
- 18Delete print jobs from the print queue.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20Can I print from or scan to Android™ Smartphone?
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 25What kind of memory can I use?
- 26Reset the network settings to the factory default (video instructions).
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28Print command (LPR) (Linux)
- 29A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31No Belt Unit
- 32Belt End Soon
- 33Scan multiple pages into one file instead of each scan being saved as a separate file.
- 34Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 35I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 36Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 37I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 40Reset the network settings to the factory default (video instructions available)
- 41Print on envelopes, labels or thick paper from the Manual feed slot
- 42I'm using Macintosh. What is the PreScan option used for?
- 43Turn the Toner Save Mode on or off.
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.