FAQs & Troubleshooting
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185 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 3What is the BRAdmin Professional software used for?
- 4Functions supported in the Windows 7 built-in drivers
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 7When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 8What is a "Generic PCL Driver"?
- 9What can happen if the wrong paper is used in your machine.
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11Delete print jobs from the print queue.
- 12How to identify your Operating System (OS).
- 13Does NC-2200w work with Windows Vista?
- 14Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 15The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 16Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 17How do I factory reset the print server?
- 18Install the built-in drivers (For Windows 8 and Windows 10)
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20The machine does not print anything.
- 21What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 22Replace the toner cartridge.
- 23Can I print from or scan to Android™ Smartphone?
- 24Can I print from and scan to iPhone, iPod touch and iPad?
- 25Change the printer driver settings (Windows/macOS)
- 26I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 27When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. What can I do? (USB interface, cable)
- 28I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 29When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 30What is UPnP and SSDP?
- 31How can I clear the "PLS OPEN COVER" error message on LCD?
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Can I print from DOS applications?
- 34I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 35What is Multi-Function Link Pro Suite?
- 36When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 37Uninstall the scanner driver. (Linux)
- 38Configure scan settings without administrator privileges (Linux)
- 39Check the IP addresses of your PC and the Brother machine
- 40The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 41Configure the Scan to Email Feature (Linux)
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43I want to print using CUPS while keeping SELinux enabled. (Linux)
- 44I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 45I cannot print from my computer via USB.
- 46The printer status is Offline or Paused.
- 47I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 48The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 49Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.