FAQs & Troubleshooting
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253 Results
- 1REPLACE DRUM
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4The printer status is Offline or Paused.
- 5Print Unable
- 6How to identify your Operating System (OS).
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8What is Brother iPrint&Scan?
- 9Document Jam
- 10Duplex Disabled
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12JAM DUPLEX
- 13Jam Rear
- 14JAM INSIDE
- 15Replace Toner
- 16I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 17Can I print from or scan to Android™ Smartphone?
- 18What is the recommended paper?
- 19Check Connection
- 20What is Toner Continue Mode?
- 21TONER ENDED
- 22I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 23Curled or wavy
- 24Page skewed
- 25Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 26CARTRIDGE ERROR
- 27MANUAL FEED
- 28I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 29JAM TRAY 1
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31Cover is Open
- 32White spots or black spots at 94 mm (3.7 in.) intervals
- 33Drum End Soon
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Cannot print after a Windows 10 update (June 2020)
- 36Protect your Brother machine against unauthorised access over the network
- 37When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 38Scan Unable
- 39Can I print from and scan to iPhone, iPod touch and iPad?
- 40Toner Low or Prepare New Toner Cartridge
- 41Size mismatch
- 42Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 43Toner specks
- 44Hollow print
- 45I cannot save a file downloaded from the Brother support website (For Windows)
- 46Delete print jobs from the print queue.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49NO TONER
- 50No Paper