FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Check Connection
- 3Replace Toner
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 8Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10Curled
- 11Curled or wavy
- 12When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 13I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Can I print from or scan to Android™ Smartphone?
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19How to identify your Operating System (OS).
- 20Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 21Toner Low or Prepare New Toner Cartridge
- 22Envelope creases
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24JAM DUPLEX
- 25Page skewed
- 26Can I use AirPrint with my Brother machine?
- 27Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 28I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 29What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 30What driver package format is supported by my Linux distribution?
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32Protect your Brother machine against unauthorised access over the network
- 33Scan Unable
- 34Change the printer driver settings (Windows/macOS)
- 35Print Unable
- 36The printer status is Offline or Paused.
- 37Clean the paper pick-up roller (video instructions available)
- 38What kind of paper can I use?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40Wrinkles or creases
- 41REPLACE DRUM
- 42When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 43Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 44What is the difference between the toner cartridge and the drum unit?
- 45I can print but cannot scan via network. (For Windows)
- 46Clean the corona wire
- 47Where can I download Brother iPrint&Scan application for Mac?
- 48Combine multiple scanned documents into a single file with PaperPort™
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50Download a file from the "Downloads" section and save it to Windows 8 computer.