FAQs & Troubleshooting
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201 Results
- 1Replace Toner
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 5REPLACE DRUM
- 6How to identify your Operating System (OS).
- 7Poor fixing
- 8I cannot install Brother drivers on Debian 10 or later (Linux)
- 9What driver package format is supported by my Linux distribution?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11MANUAL FEED
- 12What kind of paper can I use?
- 13Page skewed
- 14I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 15Scan using XSane or GIMP (Linux)
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 17I cannot find some option in the Printing preferences. (For Windows)
- 18Print Unable
- 19No Paper
- 20Black toner marks across the page
- 21Lines across the page
- 22Black lines down the page
- 23Jam Rear
- 24Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 25The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 26I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 27Change the printer driver settings (Windows/macOS)
- 28Drum Stop
- 29The printer status is Offline or Paused.
- 30Scan multiple pages into one file instead of each scan being saved as a separate file.
- 31Cover is Open
- 32Toner Low or Prepare New Toner Cartridge
- 33Drum Error (Drum!)
- 34When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 35The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 36My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 37I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 38When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 41Can I use AirPrint with my Brother machine?
- 42Scan a document and save the scanned image to a folder on a local or network hard disk using the SCAN key on my Brother machine
- 43Scan a document and e-mail it as an attachment (For Macintosh) (video instructions available)
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 46Can I print from or scan to Android™ Smartphone?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48White spots or black spots at 94 mm (3.7 in.) intervals
- 49Out of Memory
- 50JAM INSIDE