FAQs & Troubleshooting
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172 Results
- 1Windows 7 Support Information
- 2How to identify your Operating System (OS).
- 3Scan and save a document in PDF format (Scan to File)
- 4Delete print jobs from the print queue.
- 5The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 6Which E-mail packages are compatible with ControlCenter3?
- 7I cannot find some option in the Printing preferences. (For Windows)
- 8I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 9Is my Brother machine compatible with Windows Vista?
- 10Scan a document from a Windows XP application
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.
- 13I'm using Firefox® 2.0 or higher as a web browser. I clicked the "Close this window" button on the page that was opened along with the HTML manual, however the browser window does not close. What can I do?
- 14I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 15Can I use AirPrint with my Brother machine?
- 16Locate files scanned with ControlCenter3 (For Windows)
- 17I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 18I cannot scan via USB. (Mac OS X)
- 19When I scan the document with using ScanSoft™ PaperPort™ 11 SE , the bottom of the document is cut off. What should I do?
- 20How do I clear paper jams inside the drum unit and toner cartridge assembly?
- 21What driver package format is supported by my Linux distribution?
- 22My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 23To install the printer driver easily using a tool. (Linux)
- 24Can I print from or scan to Android™ Smartphone?
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 27How do I clear paper jams at the back of the machine?
- 28I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 29I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Scan using XSane or GIMP (Linux)
- 32Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 33I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 34I installed scan-key-tool, but it does not work. (Linux)
- 35Delete a network scanner entry. (Linux)
- 36Uninstall the scanner driver. (Linux)
- 37How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 38Download a file from the "Downloads" section and save it to Windows 8 computer.
- 39Open the Control Panel (For Windows)
- 40The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 41What is the difference between the toner cartridge and the drum unit?
- 42I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 44The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 45The paper is skewed when it's printed.
- 46"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 47Is my Brother machine compatible with third party print servers?
- 48I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 49I am using Windows. When I print a document, the printed page is blank. What should I do?
- 50I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.