FAQs & Troubleshooting
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289 Results
- 1How do I know which side up my photo paper should be in the tray?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4How to identify your Operating System (OS).
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Paper Jam
- 11I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 12Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 13When I print, the pages are smudged with ink. What should I do?
- 14My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 15The printer status is Offline or Paused.
- 16Scan and save a document in PDF format (Scan to File)
- 17Can I print from or scan to Android™ Smartphone?
- 18Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 19I cannot print using my Brother machine on a wireless network (Windows)
- 20Enable the Brother machine's network interface.
- 21Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 22Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 23The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27Print using only the black ink cartridge when the Color cartridges have run out.
- 28I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 29Replace Ink
- 30I cannot print from my computer via USB.
- 31Cannot print after a Windows 10 update (June 2020)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 34Protect your Brother machine against unauthorised access over the network
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Install the built-in drivers (For Windows 8 and Windows 10)
- 37I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 38Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 39I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 40Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 41Change the printer driver settings (Windows/macOS)
- 42I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 43Scan multiple pages into one file instead of each scan being saved as a separate file.
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 48Which E-mail packages are compatible with ControlCenter3?
- 49When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 50I cannot install Brother drivers on Debian 10 or later (Linux)