FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Print using only the black ink cartridge when the Color cartridges have run out.
- 4How do I know which side up my photo paper should be in the tray?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11What is Brother iPrint&Scan?
- 12The printer status is Offline or Paused.
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14Open the "Scanners and Cameras" and Properties.
- 15How to identify your Operating System (OS).
- 16A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 19Paper Jam
- 20I cannot print using my Brother machine on a wireless network (Windows)
- 21Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 22Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 23Can I use AirPrint with my Brother machine?
- 24Where can I get FaceFilter Studio and what can I do with this application?
- 25When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 26When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 27When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 28The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 29Scan a document into ScanSoft™ PaperPort™ 11SE
- 30How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 31My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 32Pre-Required Procedures (Linux)
- 33Enable the Brother machine's network interface.
- 34Scan from the Brother iPrint&Scan application using Windows Phone.
- 35Delete print jobs from the print queue.
- 36I cannot find some option in the Printing preferences. (For Windows)
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 39Locate files scanned with ControlCenter2 (For Macintosh)
- 40Locate files scanned with ControlCenter3 (For Windows)
- 41The edge of glossy paper is smudged.
- 42Change the printer driver settings (Windows/macOS)
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 45Scan and save a document in PDF format (Scan to File)
- 46I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 47When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 48When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50I'm using Mac OS X 10.4/10.5. How do I use the Brother Status Monitor Widget?