FAQs & Troubleshooting
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259 Results
- 1A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 2Scan and save a document in PDF format (Scan to File)
- 3Can I use AirPrint with my Brother machine?
- 4Can I print from or scan to Android™ Smartphone?
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I still receive the error message "Paper Jam" after I removed the jammed paper.
- 8When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 9Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 10The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 13The edge of glossy paper is smudged.
- 14I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 15Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 18I cannot print from my computer via USB.
- 19How do I know which side up my photo paper should be in the tray?
- 20The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 21When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 22Paper Jam
- 23I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 24Scan using XSane or GIMP (Linux)
- 25Command List of brscan. (Linux)
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 28Print a web page from iPrint&Scan when using an Android™ mobile device.
- 29Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Locate files scanned with ControlCenter2 (For Macintosh)
- 32Locate files scanned with ControlCenter3 (For Windows)
- 33Ink Low
- 34Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 35I'm using Mac OS X 10.6.x. The network scanning feature does not work when pressing the scan key on the control panel of my Brother machine.
- 36Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 37Which E-mail packages are compatible with ControlCenter3?
- 38Why is it necessary for my machine to go through regular cleaning cycles?
- 39When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 40I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 41When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 44How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 45The LCD displays an error code (number). What does it mean?
- 46When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 47My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 48I cannot find my Brother printer in Mopria™ Print Service (MPS) or Brother Print Service Plugin app after updating the app. (Android™)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Configure and use the Scan Key Tool (Linux)