FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 5Locate files scanned with ControlCenter3 (For Windows)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 12Load paper in the paper tray
- 13When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 14When I print, the pages are smudged with ink. What should I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 19Print a web page from iPrint&Scan when using an Android™ mobile device.
- 20Load photo paper into my machine.
- 21Where can I get FaceFilter Studio and what can I do with this application?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 24When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 25I'm using Macintosh. What is the PreScan option used for?
- 26I cannot install Brother drivers on Debian 10 or later (Linux)
- 27Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 28Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 29How do I load envelopes into my machine?
- 30I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 31Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 32Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 33Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 34Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 35What driver package format is supported by my Linux distribution?
- 36I want to print using CUPS while keeping SELinux enabled. (Linux)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38Protect your Brother machine against unauthorised access over the network
- 39Scan from the Brother iPrint&Scan application using Windows Phone.
- 40Delete print jobs from the print queue.
- 41Download a file from the "Downloads" section and save it to Windows 8 computer.
- 42The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 45Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 46I still receive the error message "Paper Jam" after I removed the jammed paper.
- 47Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 48Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 49Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 50The edge of glossy paper is smudged.