FAQs & Troubleshooting
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199 Results
- 1Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 2What driver package format is supported by my Linux distribution?
- 3Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5How do I know which side up my photo paper should be in the tray?
- 6The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 7I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 10Can I print from or scan to Android™ Smartphone?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12How do I clear Machine Error 46?
- 13I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 14I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 15I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 16I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™, MultiMediaCard™ or USB Flash memory drive is installed into the media slot. What can I do?
- 17I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 18All print jobs are aborted and nothing is printed. (Linux)
- 19I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 20The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 21Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 22Uninstall Scan-key-tool. (Linux)
- 23Change the printer driver settings (Windows/macOS)
- 24The printer status is Offline or Paused.
- 25When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 26Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 27Uninstall the drivers. (Mac OS X 10.5)
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29The driver installation finished successfully but I cannot print. (Linux)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31I installed scan-key-tool, but it does not work. (Linux)
- 32Important points for specifying the scan area (Linux)
- 33How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 34I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 35I cannot scan via USB. (Mac OS X)
- 36The ink cartridges run out very quickly. Is there any reason for that?
- 37Change the user interface of ControlCenter3
- 38Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 39Scan a document in Mac OS X 10.7.
- 40Scan a document from a Windows XP application
- 41The keys on the control panel do not respond.
- 42How do I clean the Scanner to improve the copy quality?
- 43Improve poor print quality.
- 44When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 47The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 50Print command (LPR) (Linux)