FAQs & Troubleshooting
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197 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Why can't I print when an ink cartridge is empty?
- 3Can I use AirPrint with my Brother machine?
- 4A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 5Pre-Required Procedures (Linux)
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 8Where is the USB port on the machine?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 11When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 12Is there any way to reduce Ink consumption when printing from my computer?
- 13How do I clear Machine Error 46?
- 14Scan multiple pages into one file instead of each scan being saved as a separate file.
- 15I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 16When printing a "Power Point" document with "Page Layout: 2 in 1" and the quality is set to Super Fine or Fine, part of the image is black. What can I do?
- 17Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 18To install the printer driver easily using a tool. (Linux)
- 19Windows 7 Support Information
- 20In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 21The LCD displays an error code (number). What does it mean?
- 22How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 23Uninstall printer drivers (Linux)
- 24Open the "Scanners and Cameras" and Properties.
- 25Change the printer driver settings (Windows/macOS)
- 26The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 27"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Is my Brother machine compatible with Windows Vista?
- 30Can third party ink be used to refill the ink cartridges?
- 31When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 32When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 33I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 34How do I load paper?
- 35I cannot install Brother drivers on Debian 10 or later (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 38I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 39I am unable to print from a client PC to a printer on a print server. (Linux)
- 40ControlCenter3 displays a blank screen at startup (Windows)
- 41Scan and save a document in PDF format (Scan to File)
- 42I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 43"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 44"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 45Improve poor print quality.
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 48Scan using XSane or GIMP (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I cannot scan when using SELinux (Security-Enhanced Linux)