FAQs & Troubleshooting
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214 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load envelopes into my machine?
- 3When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 4I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6How to identify your Operating System (OS).
- 7Scan a document from a Windows Vista application
- 8I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 9I cannot install the driver when using the Driver Install Tool. (Linux)
- 10Scan using XSane or GIMP (Linux)
- 11When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 12Delete print jobs from the print queue.
- 13Can I use AirPrint with my Brother machine?
- 14The printer status is Offline or Paused.
- 15Can I change the time displayed on my Brother machine's LCD from 24-hour (military) format to 12-hour format?
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Open the Control Panel (For Windows)
- 22Scan and save a document in PDF format (Scan to File)
- 23Paper Jam
- 24Replace Ink
- 25Paper size settings are unavailable when I print from OpenOffice (Linux)
- 26"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 27I cannot scan when using SELinux (Security-Enhanced Linux)
- 28I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 29Uninstall printer drivers (Linux)
- 30I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 31I cannot save a file downloaded from the Brother support website (For Windows)
- 32When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 33"Offline" appears on the Status Monitor.
- 34Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 35I cannot find some option in the Printing preferences. (For Windows)
- 36The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 37Change the printer driver settings (Windows/macOS)
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39I'm having trouble reading the information on my Brother machine's LCD. How can I adjust the LCD's contrast and brightness?
- 40Scan multiple pages into one file instead of each scan being saved as a separate file.
- 41I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 42Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 43When I make a copy the image or text is cut off. What can I do?
- 44Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 45I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 46Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 47When I print, the pages are smudged with ink. What should I do?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)