FAQs & Troubleshooting
- 115/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 214/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 313/12/2022How to identify your Operating System (OS).
- 408/08/2022The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 520/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 620/04/2022The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 701/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 801/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 924/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 1024/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 1112/10/2021I cannot install Brother drivers on Debian 10 or later (Linux)
- 1222/10/2020Install PaperPort™ 12SE / 14SE onto Windows 10.
- 1315/10/2020Install FaceFilter Studio onto Windows 10.
- 1406/07/2020What driver package format is supported by my Linux distribution?
- 1505/07/2018I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 1625/03/2016Download a file from the "Downloads" section and save it to Windows 8 computer.
- 1725/03/2016The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 1823/03/2016I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 1910/11/2015Where can I get the drivers and utilities that work with Mac OS X 10.6?
- 2003/09/2015Install BookScan & Whiteboard Suite onto Windows 10.
- 2104/11/2011How can I locate the Print Center or Printer Setup Utility and add my Brother machine using Mac OS X 10.0-10.4?
- 2215/11/2010Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 2309/06/2008I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?