FAQs & Troubleshooting
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193 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Fuser Error or Self-Diagnostic
- 3My Brother machine could not be found over the network when I installed drivers on my PC.
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5The printer status is Offline or Paused.
- 6Replace Toner
- 7(Video) Load A5 short edge/A4/Letter paper
- 8Replace Drum
- 9(Video) Load A5 long edge paper
- 10Jam Inside
- 11Jam Tray
- 12What is Brother iPrint&Scan?
- 13How to identify your Operating System (OS).
- 14Can I print from or scan to Android™ Smartphone?
- 15Set up your Brother machine on a wireless network.
- 16What is Toner Continue Mode?
- 17I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 18I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 19A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 20I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 21I cannot save a file downloaded from the Brother support website (For Windows)
- 22Enable the Brother machine's network interface.
- 23I cannot find some option in the Printing preferences. (For Windows)
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27Check the remaining ink or toner level (Linux)
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29Load paper in the paper tray
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 32Unable to Scan / Scan Unable
- 33Print Unable or Print Unable XX
- 34Out of Memory
- 35Wireless setup is requesting a WPS PIN to complete the setup
- 36Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 37Printing/ Scanning with a mobile device
- 38The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 39Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 40I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 41No Drum
- 42TONER ENDED
- 43Document Jam
- 44Drum End Soon
- 45Where can I find my Brother machine's serial number?
- 46I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 47Command List of brscan. (Linux)
- 48Scan and save a document in PDF format for Windows (Scan to File)
- 49I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 50I cannot print using my Brother machine on a wireless network (Mac)