Scan a document using Brother iPrint&Scan. (macOS only)

Cartridge Error

Uninstall the drivers. (macOS 13 or greater)

Turn the Toner Save mode on or off

"ControlCenter needs to be updated." - macOS 10.15 Catalina

Uninstall the drivers. (Mac OS X 10.6 - macOS 12)

Delete print jobs from the print queue.

I cannot print from my computer via USB.

I cannot install the Brother printer driver (macOS 11 or later)

The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.

Change the printer driver settings (Windows/macOS)

The printer status is Offline or Paused.

Open the "Scanners and Cameras" and Properties.

Install the built-in drivers (For Windows 8 and Windows 10)

Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)

Scan and save a document in PDF format for Windows (Scan to File)

When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.

Scan a document in Windows 8 and Windows 10.

Can I use non-Brother or third party supplies with the Brother machine?

I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.

How to identify your Operating System (OS).

When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".

How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)

Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)

A blank page is fed from my Brother machine though I don't try to print or copy documents.

I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)

My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)

Uninstall the Brother Software and Drivers (Windows)

I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.

Check the kind of scanner driver installed by connecting the USB/ Parallel cable.

I cannot find some option in the Printing preferences. (For Windows)

I cannot save a file downloaded from the Brother support website (For Windows)

I cannot install the driver when using the Driver Install Tool. (Linux)

I cannot install the Brother printer driver (macOS 10.15 or earlier)

Open the Control Panel (For Windows)

Scan a document in OS X 10.8/macOS 10.12 - 10.15.

Cannot print after a Windows 10 update (June 2020)

Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)

When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?

Scan multiple pages into one file instead of each scan being saved as a separate file.

Scan a document and e-mail it as an attachment. (For Windows)

Scan a document and e-mail it as an attachment (For Macintosh)

The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).

When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.

I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)

Unable to Scan / Scan Unable

Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)

Windows 10 Support Information

Jam Inside