FAQs & Troubleshooting
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95 Results
- 1Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2Replace Drum
- 3How to identify your Operating System (OS).
- 4I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 5No Toner
- 6Turn the Toner Save mode on or off
- 7Jam Inside
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Replace Toner
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 12Change the printer driver settings (Windows/macOS)
- 13Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 14I cannot install the Brother printer driver (macOS 11 or later)
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 17When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 18Jam Tray
- 19Scan a document using Brother iPrint&Scan. (macOS only)
- 20I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 21When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 22Delete print jobs from the print queue.
- 23Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 24Download a file from the "Downloads" section and save it to Windows 8 computer.
- 25I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 26Scan a document and e-mail it as an attachment. (For Windows)
- 27Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 28Cartridge Error
- 29Uninstall the Brother Software and Drivers (Windows)
- 30Cannot print after a Windows 10 update (June 2020)
- 31Where can I download Brother iPrint&Scan application for Mac?
- 32"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 33I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 34I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 35When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 36How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 37Install the built-in drivers (For Windows 8 and Windows 10)
- 38Open the "Scanners and Cameras" and Properties.
- 39The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 40Can I print from or scan to Android™ Smartphone?
- 41Scan and save a document in PDF format for Windows (Scan to File)
- 42Clean the Drum Unit.
- 43Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 44Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 45Clean the corona wire of the drum unit.
- 46I cannot install the driver when using the Driver Install Tool. (Linux)
- 47My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 48Check the firmware version.
- 49A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 50"Offline" appears on the Status Monitor.