FAQs & Troubleshooting
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95 Results
- 1Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2Replace Drum
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4Replace Toner
- 5Unable to Scan / Scan Unable
- 6Cartridge Error
- 7Jam Inside
- 8Print Unable or Print Unable XX
- 9No Toner
- 10The printer status is Offline or Paused.
- 11How to identify your Operating System (OS).
- 12I still receive the error message "Drum End Soon" or "Replace Drum" after I replace the drum unit with a new one.
- 13I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16What is Toner Continue Mode?
- 17The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 18Fuser Error or Self-Diagnostic
- 19Drum End Soon
- 20Turn the Toner Save mode on or off
- 21The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 22What is the difference between the toner cartridge and the drum unit?
- 23Clean the corona wire of the drum unit.
- 24A blank page is fed from my Brother machine though I don't try to print or copy documents.
- 25Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 26Change the printer driver settings (Windows/macOS)
- 27Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 28In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 29Where can I find my Brother machine's serial number?
- 30When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 31I cannot view the HTML format manual (web manual).
- 32"Offline" appears on the Status Monitor.
- 33I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 34Can I print from or scan to Android™ Smartphone?
- 35Can I print from and scan to iPhone, iPod touch and iPad?
- 36Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 37Jam Tray
- 38"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 39Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 40Check the firmware version.
- 41Delete print jobs from the print queue.
- 42I cannot find some option in the Printing preferences. (For Windows)
- 43Can I use AirPrint with my Brother machine?
- 44Scan a document and e-mail it as an attachment. (For Windows)
- 45Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 46When I scan a document using ControlCenter, the scanned file size is too big.
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48I'm having an issue with the print quality.
- 49How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 50Toner Low