FAQs & Troubleshooting
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194 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3Can I print from or scan to Android™ Smartphone?
- 4Locate files scanned with ControlCenter3 (For Windows)
- 5How do I know which side up my photo paper should be in the tray?
- 6Where can I get FaceFilter Studio and what can I do with this application?
- 7When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 8Why can't I print when an ink cartridge is empty?
- 9How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 10In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 11To install the printer driver easily using a tool. (Linux)
- 12How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 13Delete print jobs from the print queue.
- 14How to identify your Operating System (OS).
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 17How do I clear the message "PAPER JAM" from the display?
- 18I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 19How do I replace the Ink Cartridge?
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I'm using Macintosh. What is the PreScan option used for?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23Windows 10 Support Information
- 24My machine only prints one copy of my document even though I have asked it to print two or more. (For Windows 2000/XP and Windows Vista)
- 25Uninstall the drivers (Windows)
- 26I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 27I cannot scan when using SELinux (Security-Enhanced Linux)
- 28I installed scan-key-tool, but it does not work. (Linux)
- 29Command List of brscan. (Linux)
- 30Print command (cupswrapper) (Linux)
- 31Check the firmware version.
- 32Open the Control Panel (For Windows)
- 33Install the built-in drivers (For Windows 8 and Windows 10)
- 34Can I use AirPrint with my Brother machine?
- 35The edge of glossy paper is smudged.
- 36The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 37I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 38Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 39I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 40I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 41Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 42Scan an image and insert it in a Windows XP application
- 43Glossy Paper does not feed correctly. What can I do?
- 44When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 45Where is the USB port on the machine?
- 46Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 47The LCD displays an error code (number). What does it mean?
- 48I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 49I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 50Cannot print after a Windows 10 update (June 2020)