FAQs & Troubleshooting
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196 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4I cannot save a file downloaded from the Brother support website (For Windows)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 7How to identify your Operating System (OS).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 9Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 10How do I load paper?
- 11When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 12Why can't I print when an ink cartridge is empty?
- 13Scan using XSane or GIMP (Linux)
- 14I cannot scan when using SELinux (Security-Enhanced Linux)
- 15Configure scan settings without administrator privileges (Linux)
- 16I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 17When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 18I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 19Firewall port requirements of the Scan Key Tool (Linux)
- 20The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 21Locate files scanned with ControlCenter2 (For Macintosh)
- 22Change the printer driver settings (Windows/macOS)
- 23The printer status is Offline or Paused.
- 24Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26I'm using Windows XP/XP Professional x64 Edition. When my PC comes out of Standby or hibernate mode the message "No Device" appears and the Status Monitor is grayed out. What can I do?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 29One or more of my colors are not printing (blank). What can I do?
- 30I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32Configure the Scan to Email Feature (Linux)
- 33Configure and use the Scan Key Tool (Linux)
- 34The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 35I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 36I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 37When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 38When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 39Command List of brscan. (Linux)
- 40Delete a network scanner entry. (Linux)
- 41Uninstall the scanner driver. (Linux)
- 42The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 43How do I know which side up my photo paper should be in the tray?
- 44How do I load 10 x 15 Glossy paper into my machine?
- 45When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 46When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Important points for specifying the scan area (Linux)
- 50Uninstall Scan-key-tool. (Linux)