FAQs & Troubleshooting
![]() |
Popular |
208 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Paper Jam
- 4How do I load envelopes into my machine?
- 5I'm using Macintosh. What is the PreScan option used for?
- 6When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 7Can I print from or scan to Android™ Smartphone?
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 12Locate files scanned with ControlCenter3 (For Windows)
- 13Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 14When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 15When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 16When I print, the pages are smudged with ink. What should I do?
- 17I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 18When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 19What driver package format is supported by my Linux distribution?
- 20When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 21Scan and save a document in PDF format (Scan to File)
- 22Replace Ink
- 23I still receive the error message "Paper Jam" after I removed the jammed paper.
- 24The edge of glossy paper is smudged.
- 25The printer status is Offline or Paused.
- 26The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 27Where is the USB port on the machine?
- 28"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 29Scan an image and insert it in a Windows XP application
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33Firewall port requirements of the Scan Key Tool (Linux)
- 34Change the printer driver settings (Windows/macOS)
- 35How do I know which side up my photo paper should be in the tray?
- 36When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 37Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 38Where can I get FaceFilter Studio and what can I do with this application?
- 39Which E-mail packages are compatible with ControlCenter3?
- 40Improve poor print quality.
- 41When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 42I can not install/uninstall the driver when a memory card or USB Flash memory drive is installed into the media slot. What can I do?
- 43Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 44Scan using XSane or GIMP (Linux)
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 47Where do I find manuals for my Brother machine?
- 48I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50When I print images, the quality is not good (Linux)