FAQs & Troubleshooting
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190 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3How do I know which side up my photo paper should be in the tray?
- 4Windows 7 Support Information
- 5I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Scan and save a document in PDF format (Scan to File)
- 10When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 11I'm using Macintosh. What is the PreScan option used for?
- 12I want to print using CUPS while keeping SELinux enabled. (Linux)
- 13I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 14When I print images, the quality is not good (Linux)
- 15Large characters are printed incorrectly. (Linux)
- 16Print command (LPR) (Linux)
- 17All print jobs are aborted and nothing is printed. (Linux)
- 18Open the Status Monitor
- 19Can I use AirPrint with my Brother machine?
- 20The edge of glossy paper is smudged.
- 21The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 22The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 23Is my Brother machine compatible with Windows Vista?
- 24Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 25When I print, the pages are smudged with ink. What should I do?
- 26I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 27I cannot install the driver when using the Driver Install Tool. (Linux)
- 28I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 29The downloaded driver's name is different from my machine's name. (Linux)
- 30Uninstall printer drivers (Linux)
- 31I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 32When I print photos, the color quality is not good.
- 33When I scan a document to a PDF file using ContorlCenter3, the file size of the PDF is too big. How can I reduce the file size?
- 34Scan an image and insert it in a Windows XP application
- 35I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 36My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 37The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 38I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40The driver installation finished successfully but I cannot print. (Linux)
- 41Important points for specifying the scan area (Linux)
- 42How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 43I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 44Pre-Required Procedures (Linux)
- 45Open the Control Panel (For Windows)
- 46Install the built-in drivers (For Windows 8 and Windows 10)
- 47The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 48How to identify your Operating System (OS).
- 49I cannot print from my computer via USB.
- 50Change the printer driver settings (Windows/macOS)