FAQs & Troubleshooting
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- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Scan multiple pages into one file instead of each scan being saved as a separate file.
- 3How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4Download a file from the "Downloads" section and save it to Windows 8 computer.
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 7Open the "Scanners and Cameras" and Properties.
- 8Change the printer driver settings (Windows/macOS)
- 9I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 10The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 12The printer status is Offline or Paused.
- 13The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 14The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 15Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 16When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 17I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 18What kind of Media Adapter can I use?
- 19The link icon for Outlook Express is not displayed in PaperPort®. What should I do?
- 20How do I print on an envelope?
- 21I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 22I'm using Macintosh®. What are the settings in the Scanner window used for?
- 23Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 24I cannot install Brother drivers on Debian 10 or later (Linux)
- 25Configure and use the Scan Key Tool (Linux)
- 26What driver package format is supported by my Linux distribution?
- 27Scan using XSane or GIMP (Linux)
- 28I am unable to print from a client PC to a printer on a print server. (Linux)
- 29ControlCenter3 displays a blank screen at startup (Windows)
- 30Can I print from and scan to iPhone, iPod touch and iPad?
- 31I cannot print from my computer via USB.
- 32"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 33I cannot scan via USB. (Mac OS X)
- 34Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)
- 35How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 36When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 37When printing from my Apple Mac OS 10.x the print is coming out mirrored.
- 38The Printer Driver doesn't show the resolution of my prints, what do the Driver settings mean in terms of resolution?
- 39Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 40I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 41Where is the full User's Guide? I can't find enough information in the paper manual.
- 42Uninstall the scanner driver. (Linux)
- 43I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 44Check the firmware version.
- 45Delete print jobs from the print queue.
- 46When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 47I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 48Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 49I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 50I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?