FAQs & Troubleshooting
Popular |
233 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3Can I print from or scan to Android™ Smartphone?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 7I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 8I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 9I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 10Cannot print after a Windows 10 update (June 2020)
- 11I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 - 10.8)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 14How do I clear Machine Error 46?
- 15Can I print using only the black ink cartridge when the Color cartridges have run out?
- 16When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 17When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 18When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 19When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 20I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 21I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 22When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 23One or more of my colors are not printing (blank). What can I do?
- 24When I print, the pages are smudged with ink. What should I do?
- 25Configure the Scan to Email Feature (Linux)
- 26The keys on the control panel do not respond.
- 27I'm using the Simple Network Configuration capabilities of Apple Mac OS X. I can print from a Macintosh, but not from a Windows PC.
- 28I'm using the Simple Network Configuration capabilities of Apple® Mac OS X. The printer appears in the "Print Center", "Printer Setup Utility", "Print & Fax", "Print & Scan" or "Printers & Scanners", but I cannot print.
- 29I cannot print from my computer via USB.
- 30"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 31Can third party ink be used to refill the ink cartridges?
- 32I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 33In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?
- 34Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 35Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 36How can I clear the "INK EMPTY" message?
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 39Uninstall the drivers. (Mac OS X 10.5)
- 40I'm using Mac OS® 8.6-9.2. How can I uninstall the drivers?
- 41What driver package format is supported by my Linux distribution?
- 42Paper size settings are unavailable when I print from OpenOffice (Linux)
- 43The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 44I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 45I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 46Windows 10 Support Information
- 47How to identify your Operating System (OS).
- 48Functions supported in the Windows 7 built-in drivers
- 49I replaced my ink cartridge but the LCD is still displaying "Near Empty".
- 50Scan to Email does not work with Outlook2003 or Outlook2007. What can I do? (For ControlCenter3 Users)