FAQs & Troubleshooting
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111 Results
- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. (P-touch Editor for Windows)
- 2I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 3How to identify your Operating System (OS) for Windows or Mac
- 4The printer stops while printing a label.
- 5How do I change the Language setting of the printer?
- 6My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 7I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 8How to install Brother software on a computer not connected to the Internet
- 9The text cannot be printed as specified.
- 10How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 11When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 12The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 13I connected multiple printers of the same model to one computer but can only print from one of them.
- 14P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 15How to create a label containing a bar code/QR code (P-touch Editor 5.2 or later for Mac)
- 16How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 17I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19How to create a label containing a bar code/QR code (P-touch Editor 5.1 for Mac)
- 20The message "The cassette is incorrect." is displayed. (P-touch Editor 3.x for Mac)
- 21Printing is not possible. (P-touch Editor5.3 for Mac)
- 22Can my printer use TZ/TZe tapes?
- 23A tape jam which cannot be cleared keeps occurring.
- 24Label files saved previously are now empty.
- 25Error messages do not appear when using the USB connection of my printer.
- 26"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 27The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 28How to delete the registry information and files related to the printer driver
- 29How do I create a small label?
- 30How to use Numbering function
- 31How do I type symbols?
- 32How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 33I cannot find the Transfer Template function in P-touch Editor 6.x. (for Windows)
- 34Cannot insert data from a database into a barcode. (P-touch Editor 5.2 or later for Mac)
- 35The label is not printed correctly.
- 36When I make a label with barcode, the error message "Check # of Digits Entered !" appears on the LCD.
- 37Is data created in other applications compatible with P-touch Editor 5.1 for Mac?
- 38I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 39Can I enlarge the size of bar code characters? (P-touch Editor 5.x for Windows)
- 40How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)
- 41The printed label contains blank horizontal lines.
- 42I get an error message and cannot update the firmware. (Windows 10 or later)
- 43Some functions available in P-touch Editor 5.4 are not available in P-touch Editor 6.x. (for Windows)
- 44P-touch Editor crashes when I open it on my Mac.
- 45Where can I download the latest P-touch Editor for Mac?
- 46Where can I find my Brother printer's serial number?
- 47I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 48I cannot select my printer in P-touch Editor. (P-touch Editor 5.x for Mac)
- 49The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 50How to create a barcode from two data fields (P-touch Editor 5.x for Windows)