FAQs & Troubleshooting
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106 Results
- 1Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 2When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 3The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 4Duplex (two-sided) scan
- 5Document Jam
- 6The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8My Brother machine could not be found over the network when I installed drivers on my computer.
- 9Your Scanner Cannot Be Detected on the Network During Installation
- 10Replace Pick up roller
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12(Video) Update the Driver or Firmware for your Brother machine
- 13Unable to Scan XX
- 14Unusable Device
- 15If You Want to Check that Your Network Devices are Working Correctly
- 16Configuring frequently-used scan settings on your Brother machine.
- 17Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 18What is Brother iPrint&Scan?
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20"Multifeed detection" or "Multifeed Detection Error"
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 23How to identify your Operating System (OS).
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 26Can not scan a long document.
- 27When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 28Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 29Update the Driver or Firmware for your Brother machine
- 30If You Cannot Complete the Wireless Network Setup Configuration
- 31The scan result of thick documents is enlarged or its bottom part is cut off.
- 32Configuring frequently-used scan settings on your computer.
- 33Changing scan settings in ControlCenter.
- 34Enable the Brother machine's network interface.
- 35Replace Reverse Roller
- 36Setting up the Web icon (Brother Web Connect) function.
- 37Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 38Can I print from or scan to Android™ Smartphone?
- 39Out of Memory
- 40Your Brother Machine Cannot Scan over the Network
- 41Access Web Based Management
- 42How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 43On my Brother machine I selected "Scan to Network" using the control panel or SCAN key, but I cannot find my Macintosh.
- 44Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 45"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 46Wireless LAN Error Codes
- 47I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 48I cannot import the Address Book data exported from the other machines by using the "Web Based Management" or "Remote Setup Software" to my machine's address book.
- 49Scan error due to length, reduce length
- 50I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.