FAQs & Troubleshooting
![]() |
Latest |
93 Results
- 106/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 327/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 413/06/2024My Brother machine is unresponsive.
- 522/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 628/02/2024Uninstall the drivers. (macOS 13 or greater)
- 715/02/2024Uninstall the drivers. (macOS 10.14 - macOS 12)
- 810/01/2024What is the default password for my Brother machine?
- 917/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1025/08/2023Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 1127/03/2023A gray line or margin appears on the side of the scanned document.
- 1217/03/2023Open the "Scanners and Cameras" and Properties.
- 1317/03/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 1415/02/2023Configuring frequently-used scan settings on your computer.
- 1515/02/2023Can not scan a long document.
- 1615/02/2023Replace Pick up roller
- 1715/02/2023Replace Reverse Roller
- 1815/02/2023Duplex (two-sided) scan
- 1914/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 2014/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 2114/02/2023Scan a document in Windows 8 and Windows 10.
- 2213/12/2022How to identify your Operating System (OS).
- 2321/09/2022Check the firmware version.
- 2401/09/2022How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 2501/09/2022Scan and save a document in PDF format for macOS 10.14 or earlier (Scan to File)
- 2616/08/2022Check your machine's IP Address or Node Name
- 2728/07/2022Update the Driver or Firmware for your Brother machine
- 2823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 2920/04/2022Uninstall the Brother Software and Drivers (Windows)
- 3014/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3101/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 3224/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 3315/11/2021I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 3410/11/2021Open the Control Panel (For Windows)
- 3514/10/2021Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 3629/07/2021I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 3702/03/2021The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3822/02/2021The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 3914/09/2020What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 4016/07/2020Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 4106/07/2020Change the brscan5 scan settings using XSane (Linux)
- 4202/06/2020Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 4315/01/2020The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 4420/12/2019Access Web Based Management
- 4510/10/2019Install PaperPort™ 12SE / 14SE (Windows)
- 4627/09/2019Install BRAdmin Professional 3
- 4720/09/2019Enable the Brother machine's network interface.
- 4814/05/2019If You Want to Check that Your Network Devices are Working Correctly
- 4914/05/2019Your Scanner Cannot Be Detected on the Network During Installation
- 5014/05/2019Your Brother Machine Cannot Scan over the Network