FAQs & Troubleshooting
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93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Replace Pick up roller
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7Scan and save a document in PDF format for Windows (Scan to File)
- 8Document Jam
- 9A gray line or margin appears on the side of the scanned document.
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11My Brother machine could not be found over the network when I installed drivers on my computer.
- 12Duplex (two-sided) scan
- 13Can I print from and scan to iPhone, iPod touch and iPad?
- 14Reset the Scheduled maintenance counter
- 15Where can I download Brother iPrint&Scan application for Mac?
- 16The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 17When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 18When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 19"Multifeed detection" or "Multifeed Detection Error"
- 20How to identify your Operating System (OS).
- 21What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 22Uninstall the Brother Software and Drivers (Windows)
- 23Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 24What do the LED indications mean?
- 25I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 26I cannot save a file downloaded from the Brother support website (For Windows)
- 27The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 28Replace Reverse Roller
- 29I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 30Unusable Device
- 31In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 32The scanning speed is slow when scanning from my machine. (Windows)
- 33Enable or disable the Brother machine's USB interface.
- 34The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 35Configuring frequently-used scan settings on your computer.
- 36Can not scan a long document.
- 37Can I print from or scan to Android™ Smartphone?
- 38Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 39Scan a document in Windows 8 and Windows 10.
- 40The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 41Install BRAdmin Professional 3
- 42I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 43Your Scanner Cannot Be Detected on the Network During Installation
- 44Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 45My Brother machine is unresponsive.
- 46The scan result of thick documents is enlarged or its bottom part is cut off.
- 47Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 48I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 49Install PaperPort™ 12SE / 14SE (Windows)
- 50The error message "No machine found" appears when I installed drivers with USB connection (For Windows).