FAQs & Troubleshooting
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93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 3Replace Pick up roller
- 4Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 5How to identify your Operating System (OS).
- 6Scan and save a document in PDF format for Windows (Scan to File)
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 9"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 10(Video) Update the Driver or Firmware for your Brother machine
- 11The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 12Configuring frequently-used scan settings on your computer.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Can not scan a long document.
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Document Jam
- 17A gray line or margin appears on the side of the scanned document.
- 18Where can I download Brother iPrint&Scan application for Mac?
- 19Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 20Changing scan settings in ControlCenter.
- 21Load Documents
- 22What is Brother iPrint&Scan?
- 23Paper suitable for scanning
- 24Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 25In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 26What do the LED indications mean?
- 27Uninstall the Brother Software and Drivers (Windows)
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31"Multifeed detection" or "Multifeed Detection Error"
- 32Duplex (two-sided) scan
- 33Can I print from or scan to Android™ Smartphone?
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 36I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 37Your Brother Machine Cannot Scan over the Network
- 38I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 39My Brother machine is unresponsive.
- 40Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 41I cannot scan from Windows Server 2003, 2008/2008 R2, 2012 or 2016 although I installed the TWAIN scanner driver on my PC.
- 42My Brother machine could not be found over the network when I installed drivers on my computer.
- 43Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 44The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 45Open the "Scanners and Cameras" and Properties.
- 46Replace Reverse Roller
- 47Check your machine's IP Address or Node Name
- 48Service Call
- 49What is the default password for my Brother machine?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)