FAQs & Troubleshooting
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93 Results
- 1Update the Driver or Firmware for your Brother machine
- 2Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 3What is Brother iPrint&Scan?
- 4The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 5Replace Pick up roller
- 6Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 7A gray line or margin appears on the side of the scanned document.
- 8Scan and save a document in PDF format for Windows (Scan to File)
- 9(Video) Update the Driver or Firmware for your Brother machine
- 10My Brother machine could not be found over the network when I installed drivers on my computer.
- 11Duplex (two-sided) scan
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Document Jam
- 14Where can I download Brother iPrint&Scan application for Mac?
- 15The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 16When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 17When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 18"Multifeed detection" or "Multifeed Detection Error"
- 19How to identify your Operating System (OS).
- 20Uninstall the Brother Software and Drivers (Windows)
- 21I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 22Reset the Scheduled maintenance counter
- 23The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 24I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 25What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 26Unusable Device
- 27In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29Enable or disable the Brother machine's USB interface.
- 30The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 31Configuring frequently-used scan settings on your computer.
- 32Can not scan a long document.
- 33Can I print from or scan to Android™ Smartphone?
- 34Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 35Scan a document in Windows 8 and Windows 10.
- 36What do the LED indications mean?
- 37Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 38I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 39Your Scanner Cannot Be Detected on the Network During Installation
- 40My Brother machine is unresponsive.
- 41Some error messages(i.e. ".NET Framework Initialization Error") appear on my PC(Windows XP), when I install the driver.
- 42Install PaperPort™ 12SE / 14SE (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Load Documents
- 45How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47Open the Control Panel (For Windows)
- 48Replace Reverse Roller
- 49Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 50Scan Unable