FAQs & Troubleshooting
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51 Results
- 1Install PaperPort™ 12SE / 14SE (Windows)
- 2Scanning and Other Problems
- 3Check the Serial Number
- 4How to identify your Operating System (OS).
- 5I cannot save a file downloaded from the Brother support website (For Windows)
- 6Uninstall the scanner driver. (Linux)
- 7Reset Your Brother Machine
- 8Load Non-standard Size Documents
- 9Load a Plastic Card
- 10Reset the Usage Counters
- 11Save Scanned Documents on Your Computer
- 12Load Documents
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 15Download a file from the "Downloads" section and save it to Windows 8 computer.
- 16Acceptable Documents
- 17Replace the Pick Up Roller
- 18Document Jam
- 19The scanning speed is slow when scanning from my machine. (Windows)
- 20What driver package format is supported by my Linux distribution?
- 21Scan using XSane or GIMP (Linux)
- 22Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 23Important points for specifying the scan area (Linux)
- 24Load Receipts, Clippings, Photos, and Other Documents
- 25Load Business Cards
- 26Replace the Brake Roller
- 27Delete a network scanner entry. (Linux)
- 28Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 29Where can I download Brother iPrint&Scan application for Mac?
- 30Service Call Indications
- 31My documents saved or sent in the "Secure PDF Single-Page" or "Secure PDF Multi-Page" format are blank when opened with Adobe Acrobat Reader.
- 32Uninstall Scan-key-tool. (Linux)
- 33Update the Driver or Firmware for your Brother machine
- 34Set Up the Brother Machine Using Remote Setup (Mac)
- 35Load Documents Longer than Standard Size
- 36Load Standard Size Documents
- 37Printing/ Scanning with a mobile device
- 38Open the "Scanners and Cameras" and Properties.
- 39Error and Maintenance Indications
- 40Uninstall the Brother Software and Drivers (Windows)
- 41Command List of brscan. (Linux)
- 42Pre-Required Procedures (Linux)
- 43Check Supplies Replacement Cycle
- 44Check the firmware version.
- 45Uninstall the driver (OS X 10.10 or greater).
- 46I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 47Configure the Scan to Email Feature (Linux)
- 48Set Up the Brother Machine Using Remote Setup (Windows®)
- 49Clean the Scanner and Rollers
- 50Open the Control Panel (For Windows)