FAQs & Troubleshooting
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215 Results
- 1I cannot print using a HSe cassette.
- 2How do I connect the printer to my computer via Wi-Fi® using an access point?
- 3Power Supply
- 4What Android™ mobile application can I use?
- 5Open LBX files created in P-touch Editor in Pro Label Tool
- 6Where can I find my Brother printer's serial number?
- 7Installing the software
- 8Can I check the printer's usage log?
- 9When I use self-laminating tape, the text or objects on the label are printed incorrectly or are printed on its transparent part.
- 10(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 11(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 12Where can I find the printer's network settings, such as IP address?
- 13Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 14My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 15(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 16How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 17(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 18(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 19How can I print wirelessly after installing the printer driver? (for macOS 10.15 or earlier)
- 20How can I connect my printer wirelessly?
- 21What is P-touch Library?
- 22Where can I find the IP addresses of my computer and the printer?
- 23I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 24Which label printers are compatible with iPrint&Label? (iPrint&Label)
- 25Wi-Fi® lamp is lit in green but the printer cannot communicate with other devices via a wireless LAN.
- 26How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 27How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 28I cannot print using FLe tape and get an error message.
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Using the Communication Settings (for Windows)
- 31How to install the rechargeable Li-ion battery (optional)
- 32My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 33How is the print head cleaning cassette used?
- 34High resolution or high speed printing was specified, but an error occurred and printing could not be completed.
- 35Using the Device Settings (for Windows)
- 36How to identify the printer's firmware version
- 37Although "Auto Power On" or "Power On When Plugged in" is set to On in the Printer Setting Tool, the printer does not turn on automatically.
- 38Share your printer in Windows 10/Windows 8/Windows 8.1 (Shared printer)
- 39Print free-length labels with the set length (Linux®)
- 40Installing the LPR driver and CUPS wrapper driver (Linux®)
- 41Some of the print options in OpenOffice do not work. (Linux®)
- 42Can I set a different media width when using an OpenOffice template? (Linux®)
- 43How to open the Devices and Printers window
- 44How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 45The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 46Using the Printer Setting Tool (for Mac)
- 47Can I set the printer to turn on its wireless LAN settings when I turn on the printer? (for Windows)
- 48I cannot connect my machine to the wireless network.
- 49How do I transfer label templates with P-touch Transfer Express?
- 50Printing is not possible. (USB connection)