FAQs & Troubleshooting
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267 Results
- 1Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3Paper Jam
- 4Check the Print Quality
- 5I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 6The printer status is Offline or Paused.
- 7Document Jam
- 8Print as a Poster (Windows®)
- 9Load Documents on the Scanner Glass
- 10Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Paper Size Mismatch
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 15Refill Ink
- 16(Video) Update the Driver or Firmware for your Brother machine
- 17Load Paper in the Multi‑purpose Tray (MP Tray)
- 18I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 19Set up a Brother machine and your mobile device on a wireless network
- 20I cannot install Brother drivers on Debian 10 or later (Linux)
- 21Check the Print Alignment from Your Brother Machine
- 22Setup a Brother machine on a wireless (Wi-Fi) network.
- 23(Video) Connect telephone line and power cords
- 24Unable to scan from the Automatic Document Feeder (ADF), but the machine will scan from the flatbed (Windows)
- 25Delete print jobs from the print queue.
- 26Printing/ Scanning with a mobile device
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28One or more of my colors are not printing (blank).
- 29Where is the USB/Ethernet port on the machine?
- 30Load envelopes
- 31I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 32Wireless setup is requesting a WPS PIN to complete the setup
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Load Documents in the Automatic Document Feeder (ADF)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Change the printer driver settings (Windows/macOS)
- 38Change the Print Setting Options When Having Printing Problems
- 39Correct the Paper Feed to Clear Vertical Lines
- 40Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 41Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 42Copy on Both Sides of the Paper (2-sided Copy)
- 43What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 44Brother iPrint&Scan cannot find my Brother machine (macOS)
- 45Telephone Line Interference/VoIP.
- 46Easy Scan to E-mail
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48Scan from the Brother iPrint&Scan application using Windows Phone.
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50What is Brother iPrint&Scan?