FAQs & Troubleshooting
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- 1When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 2The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 5Scan a document and e-mail it as an attachment
- 6Paper Jam
- 7Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10(Video) Load plain Letter/A4 paper
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12One or more of my colors are not printing (blank).
- 13Improve poor print quality.
- 14Connect your Brother machine to your mobile device via a wireless router or access point.
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16(Video) Install the ink cartridges
- 17The text and images on my copies and sent faxes are reversed.
- 18Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 19Ink Low
- 20Use voice mail on the same line as my Brother machine.
- 21What is Distinctive Ring and how do I program it?
- 22Printer Locked
- 23Forward a fax to another fax machine when my machine has a mechanical problem.
- 24What driver package format is supported by my Linux distribution?
- 25Load paper in the paper tray #2
- 26What is the Network Shared printing?
- 27Document Jam/too Long
- 28How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 29What is Brother iPrint&Scan?
- 30Loading paper in the manual feed slot.
- 31Print using only the black ink cartridge when the Color cartridges have run out.
- 32Cover is Open
- 33I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35I cannot save a file downloaded from the Brother support website (For Windows)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Load paper in the paper tray
- 38(Video) Load envelopes
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 41Load photo paper
- 42The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 43I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 44Ink Absorber Full
- 45Unable to Print XX
- 46Cannot Detect
- 47Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 48When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 49I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)