FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 6How do I load paper?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 9Paper Jam
- 10Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 11Improve poor print quality.
- 12Connect your Brother machine to your mobile device via a wireless router or access point.
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 15The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 16The printer status is Offline or Paused.
- 17I cannot send a fax using PC-FAX (Windows 10)
- 18I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 19How do I know which side up my photo paper should be in the tray?
- 20When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 21Replace Ink
- 22How to identify your Operating System (OS).
- 23Can I print from or scan to Android™ Smartphone?
- 24Wrong Paper Size
- 25The LCD message "Standing by ON/OFF to resume " is displayed on my Brother machine.
- 26Add your Brother machine with AirPrint (macOS)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28Protect your Brother machine against unauthorised access over the network
- 29When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Printing/ Scanning with a mobile device
- 32Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 33I still receive the error message "Paper Jam" after I removed the jammed paper.
- 34Unable to Print 7X
- 35High Temperature
- 36Change the printer driver settings (Windows/macOS)
- 37Unable to Print XX
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39Scan multiple pages into one file instead of each scan being saved as a separate file.
- 40No Paper Fed
- 41Can I use voice mail on the same line as my Brother machine?
- 42When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 43Forward a fax to another fax machine when my machine has a mechanical problem.
- 44Glossy Paper does not feed correctly.
- 45Out of Memory
- 46I am having an issue receiving faxes.
- 47Why doesn't the machine answer when receiving a call?
- 48I'm using Macintosh. What is the PreScan option used for?
- 49Can I print from and scan to iPhone, iPod touch and iPad?
- 50I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)