FAQs & Troubleshooting
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251 Results
- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot find some option in the Printing preferences. (For Windows)
- 4Will my settings and stored faxes remain in the machine's memory if I turn the machine off?
- 5Load paper in the paper tray
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8How do I know which receive mode to select?
- 9Scan multiple pages into one file instead of each scan being saved as a separate file.
- 10Can third party ink be used to refill the ink cartridges?
- 11What driver package format is supported by my Linux distribution?
- 12Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 13Which E-mail packages are compatible with ControlCenter3?
- 14Paper Jam
- 15I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 16Delete numbers stored in my Brother machine's Caller ID History.
- 17Configure a cover page for PC-FAX.
- 18No Paper Fed
- 19Where can I get FaceFilter Studio and what can I do with this application?
- 20Where is the USB port on the machine?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22Can I print from or scan to Android™ Smartphone?
- 23How do I know which side up my photo paper should be in the tray?
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Can I use voice mail on the same line as my Brother machine?
- 26When I print, the pages are smudged with ink. What should I do?
- 27Replace Ink
- 28How do I load envelopes into my machine?
- 29I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 30The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 31Can I use AirPrint with my Brother machine?
- 32I am unable to change my Brother machine's Receive Mode.
- 33Stop my Brother machine from automatically redialing a number.
- 34Forward a fax to another fax machine when my machine has a mechanical problem.
- 35What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 36Can my Brother machine print a report to verify a fax I sent was received?
- 37Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 38Set the Brother machine to prevent public access to certain features.
- 39How do I send the same fax to multiple fax numbers? (Broadcasting)
- 40When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 44I still receive the error message "Paper Jam" after I removed the jammed paper.
- 45Send a fax
- 46Where can I find the ink cartridges for my new Brother machine?
- 47When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 48Scan and save a document in PDF format (Scan to File)
- 49One or more of my colors are not printing (blank). What can I do?
- 50Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?