FAQs & Troubleshooting
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221 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 3The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 4I am experiencing problems receiving faxes. What can I do?
- 5What kind of memory can I use?
- 6How do I factory reset the print server?
- 7What driver package format is supported by my Linux distribution?
- 8How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 9I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 10Can I print from or scan to Android™ Smartphone?
- 11When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 12Scan a document from a Windows XP application
- 13I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 14I continue to receive the Error Message "Runtime Error 2147417848 (80010108) Automation Error Brother MFL Pro Control Center" when I start Windows® XP. How can I remove it?
- 15I am sharing my Brother machine from my Windows XP computer and other Windows users are not able to print.
- 16Cannot print after a Windows 10 update (June 2020)
- 17Delete print jobs from the print queue.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19The printer status is Offline or Paused.
- 20I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 21Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 22Check the IP addresses of your PC and the Brother machine
- 23I'm using the BR-Script3 driver, and my Brother machine does not print my document with the Booklet option I selected in Adobe® Acrobat®/ Adobe® Reader®.
- 24The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 25When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 26Where is the Auto 2-sided(Duplex) setting option in the Mac OS X 10.3 driver or greater?
- 27Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 28I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 29How do I clear the message "MFC is Busy" or "Connect Failure"?
- 30The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 31I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 32I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 33How do I install additional memory?
- 34I'm using Macintosh®. What are the settings in the Scanner window used for?
- 35The driver installation finished successfully but I cannot print. (Linux)
- 36When I try to send a PC-FAX, the paper is printed out instead of sending the FAX. (Linux)
- 37I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 38I am unable to print from a client PC to a printer on a print server. (Linux)
- 39I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 40To install the printer driver easily using a tool. (Linux)
- 41Uninstall printer drivers (Linux)
- 42Windows 10 Support Information
- 43Open the Control Panel (For Windows)
- 44Open the "Scanners and Cameras" and Properties.
- 45I cannot print from my computer via network. (For Macintosh)
- 46Verify if the Brother machine has a dial tone
- 47How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 48PaperPort® is installed on my computer, however there are no PaperPort® print drivers installed. What can I do?
- 49Scan a document in Mac OS X 10.7.
- 50Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)