FAQs & Troubleshooting
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348 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3Print Unable
- 4Curled or wavy
- 5Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 6Check Connection
- 7What driver package format is supported by my Linux distribution?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Wrinkles or creases
- 12White lines, bands or ribbing across the page
- 13REPLACE DRUM
- 14Reset the network settings to the factory default (video instructions available)
- 15Replace Toner
- 16Page skewed
- 17I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 18The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 19Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)
- 20What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 21Curled (video instructions available)
- 22My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 23When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 24Can I use voice mail on the same line as my Brother machine?
- 25Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 26JAM INSIDE
- 27When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 28Scan Unable
- 29Discover the MAC address of the Brother network card
- 30No Paper
- 31I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 32Curled
- 33Check if there are faxes stored in the Brother machine's memory, when it has a mechanical problem
- 34I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 35Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 36I cannot send a fax using PC-FAX (Windows 10)
- 37I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 38When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 39Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 40How to identify your Operating System (OS).
- 41I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 42Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 43NO TONER
- 44How can I prevent public access to certain features on my Brother machine?
- 45Cover is Open
- 46Toner Low or Prepare New Toner Cartridge
- 47White spots or black spots at 94 mm (3.7 in.) intervals
- 48Document Jam
- 49How do I forward a fax to another fax machine when my machine has a mechanical problem?
- 50Out of Memory