FAQs & Troubleshooting
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288 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The printer status is Offline or Paused.
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 5Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 6How do I know which receive mode to select?
- 7Can I print from or scan to Android™ Smartphone?
- 8I cannot find the Address Book menu in the Fax Settings or Fax section in a Web Browser or the Remote Setup Program.
- 9When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 10Delete print jobs from the print queue.
- 11Cancel a fax that is currently being sent from my Brother machine.
- 12When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 13I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 14The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 15I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 16Scan a document from a Windows XP application
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21What is Brother iPrint&Scan?
- 22I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 23Print a web page from iPrint&Scan when using an Android™ mobile device.
- 24I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27Duplex Copy (1-sided to 2-sided)
- 28I'm using Windows Vista or Windows 7 and trying to use a Brother machine connected to the network, but the machine stays offline and I cannot print.
- 29When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 30Send the same fax to more than one number at a time. (Broadcasting)
- 31How do I clean the laser scanner window?
- 32I am having a problem receiving faxes.
- 33Why doesn't the machine answer when receiving a call?
- 34My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 35Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 36When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 37Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39Change or delete an existing One Touch or Speed Dial number.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Can I use voice mail on the same line as my Brother machine?
- 42Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 43How do I clean white or black spots on printed documents?
- 44Uninstall the drivers. (Mac OS X 10.5)
- 45I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 46Scan using XSane or GIMP (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48I cannot scan from my Brother machine in Ubuntu 16.10 (Linux)
- 49I'm using Ubuntu 8.04 or greater. I have installed the drivers, but I am still unable to print. (Linux)
- 50ControlCenter3 displays a blank screen at startup (Windows)