FAQs & Troubleshooting
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298 Results
- 1How can I change the print resolution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Pre-Required Procedures (Linux)
- 4Load envelopes, labels, or thick paper into the manual feed slot.
- 5Download a file from the "Downloads" section and save it to Windows 8 computer.
- 6What are the recommended specifications for the paper I should use on my product?
- 7Printing on thick paper or transparencies.
- 8The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 9I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 10I cannot save a file downloaded from the Brother support website (For Windows)
- 11How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 12How to identify your Operating System (OS).
- 13Why does the message "No Response/Busy" appear on my Transmission Verification Report?
- 14The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 15The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 16I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 17Scan to Email does not work with Outlook2002, Outlook2003 or Outlook2007. What can I do?
- 18When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 19"Paper Jam Inside" error appears on the LCD. What should I do?
- 20Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 21My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 22Uninstall the scanner driver. (Linux)
- 23Configure scan settings without administrator privileges (Linux)
- 24I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 27When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 28How do I load legal size paper in the paper tray?
- 29Scan a document from the Windows Vista Photo Gallery
- 30The back cover is securely closed, however the message "Back Cover Open" is displayed on the LCD. How do I clear this message?
- 31I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 32How do I clean the scanner glass?
- 33Scan a document using "Scanner and Camera Wizard" in Windows XP
- 34How do I clean the corona wire?
- 35The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 36My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 37Replace the drum unit.
- 38The Brother machine does not appear in the Print Center or Printer Setup Utility. (Mac OS X 10.2 - 10.4)
- 39I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 40Configure and use PC-FAX (CUPS) (Linux)
- 41I cannot scan when using SELinux (Security-Enhanced Linux)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43Delete print jobs from the print queue.
- 44The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 45I still receive the error message "Change Drum Soon" after I replace the drum unit with a new one.
- 46I recently installed the starter or a new toner cartridge and I don't think I got the full yield from the toner.
- 47The paper is skewed when it's printed.
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Can I set my Brother machine to forward the faxes I receive to another location?
- 50What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?