FAQs & Troubleshooting
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287 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Pre-Required Procedures (Linux)
- 3Scan and save a document in PDF format (Scan to File)
- 4How do I clean white or black spots on printed documents?
- 5I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 6My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 7Load paper.
- 8I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10What driver package format is supported by my Linux distribution?
- 11How can I improve poor print quality ?
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13Can I print from or scan to Android™ Smartphone?
- 14The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 17I'm using Windows 98/ Me/ 2000/ XP or Windows NT 4.0. When trying to scan using the Brother ControlCenter2, the error message "Scanning failed. Please try to scan the image again, if the error happens again please restart your computer, and then try to scan again. (CC031)" appears and I cannot scan. What should I do?
- 18I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 19The printer status is Offline or Paused.
- 20When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 21"Paper Jam Rear" error appears on the LCD. What should I do?
- 22"Paper Jam Tray" error appears on the LCD. What should I do?
- 23I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 24Change the quality of the faxes I send (Fax Resolution).
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Load envelopes, labels, or thick paper into the manual feed slot.
- 28I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 29Does NC-2200w work with Windows Vista?
- 30I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 31Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 32Printing on thick paper or transparencies.
- 33I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 34Delete print jobs from the print queue.
- 35Change the printer driver settings (Windows/macOS)
- 36I am using Windows 2000 /XP. When I print from Adobe® Reader® 7.0, strange characters are printed on the page. What can I do?
- 37Can I print using the IPP protocol on Windows XP?
- 38How do I load legal size paper in the paper tray?
- 39I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 40Cannot print after a Windows 10 update (June 2020)
- 41ControlCenter3 displays a blank screen at startup (Windows)
- 42The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 43How to identify your Operating System (OS).
- 44The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 45I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 46How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 47I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 48Can I set my Brother machine to forward the faxes I receive to another location?
- 49I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Life End" or the Toner LED is still on or flashing.
- 50Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?