FAQs & Troubleshooting
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223 Results
- 1The printer status is Offline or Paused.
- 2The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 3My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 7What driver package format is supported by my Linux distribution?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Delete print jobs from the print queue.
- 10Locate files scanned with ControlCenter3 (For Windows)
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13How do I make my faxed documents lighter or darker? (Fax Contrast)
- 14Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 15Replace the drum unit.
- 16"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 17Cancel a fax job waiting in my Brother machine's memory.
- 18I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 19I'm using Voice Over Internet Protocol (VoIP) and am having problems sending faxes.
- 20Uninstall the drivers. (Mac OS X 10.5)
- 21I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 22Pre-Required Procedures (Linux)
- 23Install the built-in drivers (For Windows 8 and Windows 10)
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25My Brother machine misfeeds paper.
- 26Set up an answering machine (TAD) to work on the same line as the Brother machine.
- 27How do I clean the laser scanner window?
- 28The keys on the control panel do not respond.
- 29Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 30Scan using XSane or GIMP (Linux)
- 31I cannot send a fax using PC-FAX (Windows 10)
- 32I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 33Configure scan settings without administrator privileges (Linux)
- 34Send a fax using PC-FAX with LPD/LPRng (Linux)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36Install PaperPort™ 12SE / 14SE onto Windows 10.
- 37Open the Status Monitor
- 38Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 39I cannot find some option in the Printing preferences. (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41Open the "Scanners and Cameras" and Properties.
- 42Can I use AirPrint with my Brother machine?
- 43I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 44Configure a cover page for PC-FAX.
- 45Change the printer driver settings (Windows/macOS)
- 46The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 47How do I make my copied images look sharper and more vivid? (Copy Contrast)
- 48I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 49Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 50The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.