FAQs & Troubleshooting
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348 Results
- 1How can I print, fax, copy and scan using A3/Ledger size paper?
- 2Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 5Can I print from or scan to Android™ Smartphone?
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Can I use voice mail on the same line as my Brother machine?
- 8My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 9Pre-Required Procedures (Linux)
- 10I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 11Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13Is my Brother machine compatible with Windows Vista?
- 14How do I store numbers on my Brother machine for easy dialing? (One Touch, Speed Dial)
- 15Can I transfer faxes to the PC when my machine has a mechanical problem?
- 16How do I factory reset the network settings?
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 19One or more of my colors are not printing (blank). What can I do?
- 20Enable the Brother machine's network interface.
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22What is Brother iPrint&Scan?
- 23Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 24Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 25Can I use AirPrint with my Brother machine?
- 26Locate files scanned with ControlCenter2 (For Macintosh)
- 27The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 28When I make a copy the image or text is cut off. What can I do?
- 29When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 30What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 31I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 32I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 33My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 34I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 35I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 36I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 37Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 38The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 39The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 40How to identify your Operating System (OS).
- 41Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43How do I know which side up my photo paper should be in the tray?
- 44Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 45Scan and save a document in PDF format (Scan to File)
- 46Scan multiple pages into one file instead of each scan being saved as a separate file.
- 47Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 48Create or view a XML Paper Specification document
- 49Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 50I cannot remove red-eye.