FAQs & Troubleshooting
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- 1I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 2I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 3I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 4I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 5The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 6I'm using Mac OS® X. I cannot locate my Brother machine from "Printer Setup Utility" or the web browser (Safari). Why?
- 7The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 8The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 9When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 10Scan and save a document in PDF format (Scan to File)
- 11I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 14Why does the LCD on my machine say 'INK EMPTY' when there is still Ink remaining?
- 15What driver package format is supported by my Linux distribution?
- 16Delete print jobs from the print queue.
- 17I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 18Does NC-2200w work with Windows Vista?
- 19One or more of my colors are not printing (blank). What can I do?
- 20I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 21I am having issues with the paper feed. What can I do?
- 22When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 23I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 24My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Scan a document in Mac OS X 10.7.
- 28How to identify your Operating System (OS).
- 29The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 30When scanning to OCR from Brother Control Center 2.0, the OCR application doesn't launch. I have Windows® XP Service Pack 2 (SP2) installed. What should I do?
- 31What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 32Can I still receive faxes or calls when the machine is switched off?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34I cannot install Brother drivers on Debian 10 or later (Linux)
- 35Pre-Required Procedures (Linux)
- 36Can I print from or scan to Android™ Smartphone?
- 37Can I print from and scan to iPhone, iPod touch and iPad?
- 38The printer status is Offline or Paused.
- 39I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40When I print, the pages are smudged with ink. What should I do?
- 41Cannot print after a Windows 10 update (June 2020)
- 42ControlCenter3 displays a blank screen at startup (Windows)
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44Download a file from the "Downloads" section and save it to Windows 8 computer.
- 45How many times will my Brother machine automatically redial a busy number?
- 46I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 47Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 48I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 49Which E-mail packages are compatible with ControlCenter3?
- 50Can third party ink be used to refill the ink cartridges?