FAQs & Troubleshooting
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238 Results
- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 3I got an error while installing the printer driver. (Linux®)
- 4When I try to print a label, it comes out blank. (for macOS10.15 or earlier )
- 5P-touch Editor displays “There is no printer driver installed with this application.” (for Windows 10)
- 6How do I transfer label or slip templates?
- 7(Video) 2-color Printing is not possible.
- 8How do I transfer label templates with P-touch Transfer Express?
- 9How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 10How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 11Where can I find my Brother printer's serial number?
- 12What iOS mobile application can I use?
- 13When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 14Adding a custom media size for continuous tape / roll (Linux®)
- 15Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 18Wi-Fi® LED is lit in blue (QL-810W) or WLAN icon appears on the LCD (QL-820NWB) but the printer cannot communicate with other devices via Wi-Fi.
- 19The power button does not light up.
- 20P-touch Editor shows an error message "This application is incompatible with the AirPrint printer driver. Select the CUPS printer driver. Check the FAQ for details." (For macOS 13 or later).
- 21How to identify your Operating System (OS) for Windows or Mac
- 22I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 23How can I connect my printer wirelessly?
- 24How to uninstall the printer driver and software
- 25Creating a label with OpenOffice (Linux®)
- 26Can I set a different media width when using an OpenOffice template? (Linux®)
- 27(Video) Small characters or thin lines are printed faintly.
- 28How to uninstall software on my Mac computer (P-touch Editor 5.x for Mac)
- 29(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 30How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31Labels are jammed in the machine or are not ejected correctly after printing.
- 32How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 33How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 34(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 35The power turns off automatically.
- 36When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 37What kind of paper can I use for Print Service Plugin?
- 38I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 39I cannot print and get the "lpadmin: PPD file cannot be copied!" error during installation (Or "cp: `/usr/share/cups/model/[file name].ppd' cannot be started: No such file or directory") (Linux®)
- 40(Video) When printing solid red areas, the color may be uneven.
- 41How to open the Devices and Printers window
- 42Small characters or thin lines are printed faintly.
- 43I cannot save a file downloaded from the Brother support website (For Windows)
- 44What Android™ mobile application can I use?
- 45P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 46How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 47I get an error message while trying to print: "Communication Error Cannot Communicate with the Device". (iPrint&Label)
- 48How do I transfer label templates to the printer via network? (BRAdmin Professional)
- 49Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 50When I print many continuous labels, part of the label data is printed twice.