FAQs & Troubleshooting
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114 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Back of the Machine
- 2The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 3I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Size Error DX or Size Error 2-sided
- 6(Video) Set up your Brother machine
- 7Install the Brother Mobile Connect application (for mobile device)
- 8(Video) Paper is Jammed in the 2-sided Tray
- 9(Video) Paper is Jammed inside the Machine
- 10(Video) Paper is Jammed in the Paper Tray
- 11I cannot connect my machine to a Windows 11 computer via USB.
- 12I cannot print full-page photos or images using Email Print.
- 13Use Universal Print (Windows)
- 14I cannot print on a wireless (Wi-Fi) network (Windows)
- 15My Brother machine could not be found over the network when I installed drivers on my computer.
- 16Delete print jobs from the print queue.
- 17Change the printer driver settings (Windows)
- 18(Video) Paper is Jammed in the MP tray
- 19What is the recommended paper?
- 20What is the default password for my Brother machine?
- 21Where can I download Brother iPrint&Scan application for Mac?
- 22Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 23I cannot print on a wireless (Wi-Fi) network (Mac)
- 242-sided Disable or 2-sided Disabled
- 25What is the default password for my BRAdmin or Web Based Management?
- 26Out of Memory
- 27Drum End Soon
- 28Toner specks
- 29Install the optional lower tray
- 30The scanning speed is slow when scanning from my machine. (Windows)
- 31I cannot install Brother drivers on Debian 10 or later (Linux)
- 32The message "Retry Updating by USB" or "Retry by USB" appears on the machine's LCD when the machine is turned on.
- 33Important points you need to confirm before configuring your Brother machine for a wireless network.
- 34Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 35I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 36Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 37Wrong Toner or Wrong Toner Cartridge
- 38Update the Driver or Firmware for your Brother machine
- 39Set up your Brother machine on a wireless network (Windows/macOS)
- 40How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 41I cannot save a file downloaded from the Brother support website (For Windows)
- 42How to identify your Operating System (OS).
- 43Self-Diagnostic
- 44No Toner
- 45Cannot Detect
- 46Toner Low or Prepare New Toner Cartridge
- 47In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 48Uninstall the Brother Software and Drivers (Windows)
- 49Connect a Brother machine to a wireless (Wi-Fi) network using the Brother Mobile Connect app
- 50I cannot install the Linux printer driver in Fedora 33 or later. (Linux)