FAQs & Troubleshooting
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115 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the 2-sided Tray
- 2(Video) Set up your Brother machine
- 3(Video) Paper is Jammed inside the Machine
- 4(Video) Paper is Jammed in the Paper Tray
- 5(Video) Paper is Jammed in the Back of the Machine
- 6(Video) Load an Envelope (Manual Feed Slot)
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 9The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 10I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 11The printer status is Offline or Paused.
- 12I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 13My Brother machine could not be found over the network when I installed drivers on my computer.
- 14Install the Brother Mobile Connect application (for mobile device)
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Discover the MAC address of the Brother network card
- 17I cannot print on a wireless (Wi-Fi) network (Windows)
- 18What is the recommended paper?
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20Delete print jobs from the print queue.
- 21Cartridge Error
- 22Toner Ended
- 23What is the default password for my BRAdmin or Web Based Management?
- 24What is the default password for my Brother machine?
- 25After the selected tray is out of paper, the Brother Machine prints by different paper size and paper types from another tray.
- 26(Video) Paper is Jammed in the Output Paper Tray
- 27Media Mismatch
- 28I cannot print full-page photos or images using Email Print.
- 29Protect your Brother machine against unauthorised access over the network
- 30No Toner
- 31Manual Feed
- 32Can I use non-Brother or third party supplies with the Brother machine?
- 33Wrong Toner or Wrong Toner Cartridge
- 34Enable the Brother machine's network interface.
- 35Cannot Detect
- 36Toner Low or Prepare New Toner Cartridge
- 37Drum !
- 38Drum End Soon
- 39Change the printer driver settings (Windows)
- 40Self-Diagnostic
- 412-sided Disable or 2-sided Disabled
- 42Out of Memory
- 43Check the remaining ink or toner level (Linux)
- 44How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 45Cannot Print ##
- 46Size Error DX
- 47Add your Brother machine with AirPrint (macOS)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print using my Brother machine on a wired network (Windows/macOS)
- 50What driver package format is supported by my Linux distribution?