FAQs & Troubleshooting
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213 Results
- 1Manual Feed
- 2Replace PF Kit xx
- 3Replace Laser
- 4The printer status is Offline or Paused.
- 5Duplex Disabled
- 6Jam Duplex
- 7Jam Inside
- 8Jam MP Tray
- 9Replace Fuser
- 10I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 11The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 12Jam Tray 1 or Jam Tray 2
- 13Replace Drum
- 14Turn the Toner Save mode on or off
- 15The print speed is slow.
- 16I don't think I got the full yield from my high-yield toner cartridge, but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 17Fuser Error or Self-Diagnostic
- 18Cover is Open
- 19Print on labels and envelopes from the MP tray.
- 20Protect your Brother machine against unauthorised access over the network
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 23Drum Stop
- 24Cartridge Error
- 25No Paper
- 26TONER LOW
- 27Drum Error (Drum!)
- 28Out of Memory
- 29What can happen if the wrong paper is used in your machine.
- 30My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 31Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 32I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 33Use the Network Connection Repair Tool (Windows)
- 34Delete print jobs from the print queue.
- 35Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 36How to identify your Operating System (OS).
- 37I'm printing from Microsoft PowerPoint 2003 but it is not using the settings I select in the Universal Printer Driver. (For Windows XP)
- 38Can I print from and scan to iPhone, iPod touch and iPad?
- 39No Toner
- 40Size Error DX
- 41What kind of paper can I use?
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44Cannot print after a Windows 10 update (June 2020)
- 45I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 46I cannot save a file downloaded from the Brother support website (For Windows)
- 47I cannot find some option in the Printing preferences. (For Windows)
- 48Download a file from the "Downloads" section and save it to Windows 8 computer.
- 49Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 50Print a web page from iPrint&Scan when using an Android™ mobile device.