FAQs & Troubleshooting
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189 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2REPLACE TONER
- 3Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 4The printer status is Offline or Paused.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6REPLACE DRUM
- 7My Antivirus Software gives a warning message during the installation of Web BRAdmin.
- 8The printer prints unexpectedly or it prints garbage data.
- 9Delete print jobs from the print queue.
- 10What is Brother iPrint&Scan?
- 11Can I print from and scan to iPhone, iPod touch and iPad?
- 12The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 13Stop the paper feeding twice through the machine when printing single pages with 2-sided(duplex) switched to on in the printer driver. (For Windows Only)
- 14I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 15What is a "Generic PCL Driver"?
- 16JAM DUPLEX
- 17I cannot install Brother drivers on Debian 10 or later (Linux)
- 18What driver package format is supported by my Linux distribution?
- 19How to identify your Operating System (OS).
- 20The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 21TONER LOW
- 22MEMORY FULL
- 23What kind of paper can I use?
- 24Envelope creases
- 25When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 26I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 27Can I print from or scan to Android™ Smartphone?
- 28I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 29Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 31Change the printer driver settings (Windows/macOS)
- 32CARTRIDGE ERROR
- 33DRUM STOP
- 34SIZE ERROR DX
- 35PRINT OVERRUN
- 36I cannot print over a network using the XML Paper Specification Printer Driver.
- 37My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 38I cannot save a file downloaded from the Brother support website (For Windows)
- 39Possible solutions for print quality issues
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 43DUPLEX DISABLED
- 44Recently, when I print a document from the manual feed slot, my Brother machine is taking more time than usual to start feeding paper. How can I reduce the time it takes to start feeding paper?
- 45When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.
- 46DRUM ERROR
- 47JAM REAR
- 48Can I use non-Brother or third party supplies with the Brother machine?
- 49What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 50Reset the print server to the default factory settings.