FAQs & Troubleshooting
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143 Results
- 1REPLACE TONER
- 2JAM REAR
- 3What is the recommended paper?
- 4What do the LED indications mean?
- 5How to identify your Operating System (OS).
- 6The Drum LED is still on or flashing after I replace the drum unit with a new one.
- 7JAM TRAY 1
- 8Curl or wavy
- 9REPLACE DRUM
- 10Print on labels and envelopes from the manual feed slot.
- 11Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 12How do I print a Test page?
- 13I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 14Delete print jobs from the print queue.
- 15I cannot find some option in the Printing preferences. (For Windows)
- 16The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 17The printer status is Offline or Paused.
- 18Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 19Envelope creases
- 20Page skewed
- 21The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 22"Offline" appears on the Status Monitor.
- 23I cannot print from my computer via USB.
- 24JAM INSIDE
- 25Change the length of time the machine will wait until it goes into Sleep Mode.
- 26Hollow print
- 27Cannot print after a Windows 10 update (June 2020)
- 28Paper size settings are unavailable when I print from OpenOffice (Linux)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30Large characters are printed incorrectly. (Linux)
- 31The driver installation finished successfully but I cannot print. (Linux)
- 32I want to print using CUPS while keeping SELinux enabled. (Linux)
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Check the firmware version.
- 35Open the Status Monitor
- 36A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 37I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 38Change the printer driver settings (Windows/macOS)
- 39FUSER ERROR
- 40CARTRIDGE ERROR
- 41TONER ENDED
- 42DRUM STOP
- 43NO PAPER T1
- 44Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 45FRONT COVER OPEN or FUSER COVER OPEN
- 46SIZE ERROR DX
- 47When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 48Curled
- 49Poor fixing
- 50The printer prints unexpectedly or it prints garbage data.