FAQs & Troubleshooting
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57 Results
- 112/07/2024"The safety device has been activated. Is the thread tangled? Is the needle bent?" message appears on the LCD. What does it mean?
- 212/07/2024"The bobbin winder safety device has activated. Is the thread tangled?" message appears on the LCD. What does it mean?
- 302/05/2023Where do I put the oil in my machine?
- 414/12/2022When tansferring an embroidery data from PE-DESIGN 11 to the embroidery machine connected to the computer with a USB cable, the message "Disk full while accessing [filename]." appears.
- 509/07/2019"There is no needle plate cover. Attach a needle plate cover." message appears on the LCD. What does it mean?
- 609/07/2019"Set the clock." message appears on the LCD. What does it mean?
- 709/07/2019"The upper thread may not be threaded correctly. Thread the upper thread from the beginning." message appears on the LCD. What does it mean?
- 809/07/2019"This USB media is incompatible." message appears on the LCD. What does it mean?
- 909/07/2019"This USB media cannot be used." message appears on the LCD. What does it mean?
- 1009/07/2019"USB media is not loaded. Load USB media." message appears on the LCD. What does it mean?
- 1109/07/2019"This key does not operate when the needle is down. Raise the needle and press the key again." message appears on the LCD. What does it mean?
- 1209/07/2019"Use the presser foot lifter button to lower the presser foot." message appears on the LCD. What does it mean?
- 1312/12/2018Upper threading (Point)
- 1412/12/2018When thread got tangled.
- 1502/05/2018"This file cannot be used." message appears on the LCD. What does it mean?
- 1629/07/2016"This file exceeds the data capacity and cannot be used. Use a suitable size file." message appears on the LCD. What does it mean?
- 1729/07/2016"The shutoff support mode has been activated. Turn off the machine." message appears on the LCD. What does it mean?
- 1829/07/2016"OK to recall and resume previous memory?" message appears on the LCD. What does it mean?
- 1929/07/2016"OK to delete the selected pattern?" message appears on the LCD. What does it mean?
- 2029/07/2016"Failed to save file." message appears on the LCD. What does it mean?
- 2129/07/2016"OK to automatically lower the presser foot?" message appears on the LCD. What does it mean?
- 2229/07/2016"Turn off the power and replace the needle plate." message appears on the LCD. What does it mean?
- 2329/07/2016"A malfunction occurred. Turn the machine off, then on again." message appears on the LCD. What does it mean?
- 2429/07/2016"Lower the presser foot lever." message appears on the LCD. What does it mean?
- 2529/07/2016"The pockets are full. Delete a pattern." message appears on the LCD. What does it mean?
- 2629/07/2016"Transmitting by USB" message appears on the LCD. What does it mean?
- 2729/07/2016"USB media error" message appears on the LCD. What does it mean?
- 2829/07/2016"The USB media was changed. Do not change the USB media while it is being read." message appears on the LCD. What does it mean?
- 2929/07/2016"Retrieving the pattern. Wait a moment." message appears on the LCD. What does it mean?
- 3029/07/2016"Not enough available memory to save the pattern. Delete another pattern?" message appears on the LCD. What does it mean?
- 3129/07/2016"The carriage of the embroidery unit will move. Keep your hands etc. away from the carriage." message appears on the LCD. What does it mean?
- 3229/07/2016"The bobbin thread is almost empty." message appears on the LCD. What does it mean?
- 3329/07/2016"Attach the embroidery frame." message appears on the LCD. What does it mean?
- 3429/07/2016"Data volume is too large for this pattern." message appears on the LCD. What does it mean?
- 3511/03/2016How to use the Multi-purpose Screwdriver. [ Position “3” ]
- 3611/03/2016How to use the Multi-purpose Screwdriver. [ Position “2” ]
- 3711/03/2016How to use the Multi-purpose Screwdriver. [ Position “1” ]
- 3823/10/2015Why does the lower thread keep breaking?
- 3914/05/2015How do I attach or remove the embroidery frame ?
- 4014/05/2015How do I change the needle ?
- 4114/05/2015How do I thread my machine ?
- 4214/05/2015How do I set the bobbin ?
- 4314/05/2015How do I wind the bobbin?
- 4414/05/2015How do I clean the race?
- 4514/05/2015How do I adjust an alternate bobbin case(with pink marking or no marking) using an embroidery pattern?
- 4614/05/2015Why is the outline sewing off the pattern?
- 4720/03/2015How to use the Multi-purpose Screwdriver.
- 4820/03/2015Embroidery
- 4924/01/2014When I sew an embroidery pattern design exported as DST format in PE-DESIGN, how do I specify whether or not the jump stitches are cut on the embroidery machine of the Innov-is series?
- 5007/11/2012If the thread breaks during sewing.