FAQs & Troubleshooting
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229 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2Setup a Brother machine on a wireless (Wi-Fi) network.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5Ink Box Full / InkBox Full
- 6How to identify your Operating System (OS).
- 7Paper Jam
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9Ink Low
- 10The printer status is Offline or Paused.
- 11Set up your Brother machine on a wireless network.
- 12One or more of my colors are not printing (blank).
- 13Print using only the black ink tank when the Color tanks have run out.
- 14Refill Ink
- 15I cannot print on a wireless (Wi-Fi) network (Windows)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17Unable to Print XX
- 18Wireless setup is requesting a WPS PIN to complete the setup
- 19(Video) Update the Driver or Firmware for your Brother machine
- 20(Video) Load A4/Letter paper
- 21Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 22Load envelopes
- 23What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 24Set up a Brother machine and your mobile device on a wireless network
- 25Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 26I cannot find some option in the Printing preferences. (For Windows)
- 27What is Brother iPrint&Scan?
- 28Unable to Scan / Scan Unable
- 29Where is the USB/Ethernet port on the machine?
- 30What is the default password for my Brother machine?
- 31Print the Network Configuration Report
- 32My Brother machine could not be found over the network when I installed drivers on my computer.
- 33Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 34I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 35Correct the Paper Feed to Clear Vertical Lines
- 36Check the Print Quality
- 37Printing/ Scanning with a mobile device
- 38What is AirPrint?
- 39When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 40The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 41I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 42I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 43Add your Brother machine with AirPrint (macOS)
- 44Enter Text on Your Brother Machine
- 45Load Documents on the Scanner Glass
- 46(Video) Fill the ink tanks
- 47Combine multiple scanned documents into a single file with PaperPort™
- 48Delete print jobs from the print queue.
- 49The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 50Ink Absorber NearFull / InkBox NearFull / Absorber NearFull