FAQs & Troubleshooting
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171 Results
- 127/06/2024The scanning speed is slow when scanning from my machine. (Windows)
- 205/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 322/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 431/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 505/09/2023(Video) Load an Envelope (Manual Feed Slot)
- 610/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 727/06/2023I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 827/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 906/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 1006/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 1101/06/2023Delete print jobs from the print queue.
- 1216/05/2023I cannot print from my computer via USB.
- 1307/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 1427/03/2023"Offline" appears on the Status Monitor.
- 1527/03/2023Change the printer driver settings (Windows/macOS)
- 1627/03/2023The printer status is Offline or Paused.
- 1723/03/2023Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 1817/03/2023Open the "Scanners and Cameras" and Properties.
- 1915/02/2023I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 2015/02/2023Printing is slow or printed images are too dark (Windows)
- 2115/02/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 2214/02/2023I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 2314/02/2023Scan a document in Windows 8 and Windows 10.
- 2419/12/2022Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 2519/12/2022One or more of my colors are not printing (blank).
- 2619/12/2022Ink Low
- 2719/12/2022Can third party ink be used to refill the ink tanks?
- 2813/12/2022Open the Status Monitor
- 2913/12/2022How to identify your Operating System (OS).
- 3026/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 3131/08/2022After replacement or repair of the Brother machine, uneven color streaks stand out when printing from the computer.
- 3230/08/2022I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 3322/08/2022Configure the Scan to Email Feature (Linux)
- 3409/08/2022I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 3528/07/2022Update the Driver or Firmware for your Brother machine
- 3626/07/2022Configure and use the Scan Key Tool (Linux)
- 3730/06/2022Print as a Poster (Windows®)
- 3823/06/2022I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 3920/06/2022Add my Brother machine (the printer driver) using macOS 10.12 - 10.15.
- 4020/06/2022Print on Both Sides of the Paper Manually (Manual 2-sided Printing).
- 4109/05/2022My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 4214/04/2022I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4313/04/2022Uninstall the Brother Software and Drivers (Windows)
- 4407/04/2022How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 4501/04/2022Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 4601/04/2022Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 4724/03/2022I cannot find some option in the Printing preferences. (For Windows)
- 4824/03/2022I cannot save a file downloaded from the Brother support website (For Windows)
- 4917/03/2022I cannot install the driver when using the Driver Install Tool. (Linux)
- 5027/12/2021Brother iPrint&Scan cannot find my Brother machine (macOS)