FAQs & Troubleshooting
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129 Results
- 1Error and Maintenance LED Indications
- 2Paper is Jammed Inside the Machine
- 3(Video) When I print photos, the color quality is not good.
- 4Printer Jam or Paper Jam
- 5Check the ink level and then press [Stop]
- 6How to identify your Operating System (OS).
- 7Print Unable XX
- 8(Video) Set up your Brother machine
- 9Other Problems
- 10(Video) Load A4/Letter papers
- 11Refill Ink
- 12The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 13Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 14(Video) Fill the ink tanks
- 15No Paper / No Paper Fed
- 16I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 17Tray not detected / Paper Tray not detected / Paper Tray #1 not detected
- 18Unable to Scan
- 19Can third party ink be used to refill the ink tanks?
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Load Paper in the Manual Feed Slot
- 23Paper Size Mismatch / Wrong paper size
- 24When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 25Change the Print Options to Improve Your Print Results
- 26Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 27I cannot print from my computer via USB.
- 28Change the printer driver settings (Windows)
- 29Clean the Paper Feed Rollers
- 30Out of Memory
- 31What driver package format is supported by my Linux distribution?
- 32Cannot print after a Windows 10 update (June 2020)
- 33Delete a network scanner entry. (Linux)
- 34"Offline" appears on the Status Monitor. (Windows)
- 35Uninstall the ICA driver (macOS 10.13 - macOS 12).
- 36I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 37I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 38I cannot select my machine to print my files even if I install the Full Software Package (Mac)
- 39I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41(Video) Change the Copy Shortcut button settings
- 42I cannot scan a document using Brother iPrint&Scan (Windows/macOS)
- 43Configure the Scan to Email Feature (Linux)
- 44Configure and use the Scan Key Tool (Linux)
- 45Scan using XSane or GIMP (Linux)
- 46Change the brscan5 scan settings using XSane (Linux)
- 47When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 48How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 49Clean the Base Pad
- 50The error message "No machine found" appears when I installed drivers with USB connection (For Windows).