FAQs & Troubleshooting
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Latest |
235 Results
- 106/08/2024Where can I download Brother iPrint&Scan application for Mac?
- 204/07/2024Scan a document using Brother iPrint&Scan. (macOS only)
- 305/06/2024I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 428/05/2024What is Toner Continue Mode?
- 528/05/2024Toner Low or Prepare New Toner Cartridge
- 622/05/2024(Video) Update the Driver or Firmware for your Brother machine
- 714/02/2024I cannot print using my Brother machine on a wireless network (Mac)
- 814/02/2024Find the Wireless Security Information (e.g. SSID, Network key etc.) for Mac OS X 10.10.5 or greater
- 907/02/2024(Video) Unpack your Brother machine
- 1007/02/2024(Video) Load A4/Letter paper
- 1107/02/2024(Video) Connect telephone line and power cords
- 1231/01/2024I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 1310/01/2024Turn the Toner Save Mode on or off.
- 1405/01/2024My machine prints documents in inverted colors after updating to Android™ 14.
- 1505/01/2024(Video) Load an Envelope (Manual Feed Slot)
- 1617/11/2023"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 1723/08/2023Out of Memory
- 1810/08/2023Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 1929/06/2023Print both sides of paper or a booklet automatically
- 2027/06/2023Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 2108/06/2023I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2206/06/2023I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 2306/06/2023I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 2401/06/2023Add your Brother machine with AirPrint (macOS)
- 2501/06/2023Delete print jobs from the print queue.
- 2616/05/2023I cannot print from my computer via USB.
- 2726/04/2023I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 2810/04/2023The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 2907/04/2023The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 3007/04/2023I cannot print on a wireless (Wi-Fi) network (Windows)
- 3127/03/2023"Offline" appears on the Status Monitor.
- 3227/03/2023Install the built-in drivers (For Windows 8 and Windows 10)
- 3327/03/2023Change the printer driver settings (Windows/macOS)
- 3427/03/2023The printer status is Offline or Paused.
- 3517/03/2023I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3617/03/2023I can print but cannot scan via network. (For Windows)
- 3717/03/2023Open the "Scanners and Cameras" and Properties.
- 3815/02/2023Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 3914/02/2023Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 4014/02/2023Scan and save a document in PDF format for Windows (Scan to File)
- 4114/02/2023When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 4214/02/2023Scan a document in Windows 8 and Windows 10.
- 4314/02/2023I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 4419/12/2022Can I use non-Brother or third party supplies with the Brother machine?
- 4519/12/2022I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 4613/12/2022How to identify your Operating System (OS).
- 4720/10/2022How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 4827/09/2022The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 4926/09/2022When I install the drivers, Norton AntiVirus displays a Security Alert that a medium risk application "[file name].exe is attempting to connect to a DNS server".
- 5026/09/2022Scan a document into PaperPort™ using the TWAIN driver