FAQs & Troubleshooting
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- 1Scan and save a document in PDF format (Scan to File)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4How to identify your Operating System (OS).
- 5Ink Low
- 6Print using only the black ink cartridge when the Color cartridges have run out.
- 7Paper Jam
- 8I cannot save a file downloaded from the Brother support website (For Windows)
- 9I cannot find some option in the Printing preferences. (For Windows)
- 10Cover is Open
- 11Where is the USB port on the machine?
- 12Replace Ink
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 15"Offline" appears on the Status Monitor.
- 16The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 17Locate files scanned with ControlCenter2 (For Macintosh)
- 18Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 19Where can I get FaceFilter Studio and what can I do with this application?
- 20When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 21When I print, the pages are smudged with ink. What should I do?
- 22Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 23What driver package format is supported by my Linux distribution?
- 24When printing documents the characters appear ghosted, blurry, or doubled.
- 25I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 26The downloaded driver's name is different from my machine's name. (Linux)
- 27Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 28Download a file from the "Downloads" section and save it to Windows 8 computer.
- 29When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 30Load paper in the paper tray
- 31I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 32Check the firmware version.
- 33When I print photos on Brother Photo Paper (BP71 Series), black areas on the printed photos look greenish–black or the colors do not match the colors in the original photo. What should I do?
- 34Create or view a XML Paper Specification document
- 35Improve poor print quality.
- 36Is there any way to reduce Ink consumption when printing from my computer?
- 37"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 38When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 39Delete a network scanner entry. (Linux)
- 40Firewall port requirements of the Scan Key Tool (Linux)
- 41When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 42The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 43Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 44Can I use AirPrint with my Brother machine?
- 45Locate files scanned with ControlCenter3 (For Windows)
- 46How do I know which side up my photo paper should be in the tray?
- 47The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 48When I try to scan to OCR, the error message "This feature is not available because there is no OCR software installed, or your machine does not support it." appears.
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50When I print using the XML Paper Specification Printer Driver, the print out result is not what I exepected, it is very different from the original draft or preview or I cannot print at all.