FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Replace Toner
- 3JAM TRAY 1
- 4I cannot find some option in the Printing preferences. (For Windows)
- 5JAM INSIDE
- 6REPLACE DRUM
- 7Set up my Brother machine's automatic 2-sided(duplex) or booklet print.
- 8I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 9Jam Rear
- 10Clean the paper pick-up roller (video instructions available)
- 11Curled (video instructions available)
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Out of Memory
- 14What kind of paper can I use?
- 15All black
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Change the scan settings for scanning from ControlCenter2 or the SCAN key (For Macintosh)
- 19Scan multiple pages into one file instead of each scan being saved as a separate file.
- 20Toner Low or Prepare New Toner Cartridge
- 21JAM DUPLEX
- 22Black lines down the page
- 23Combine multiple scanned documents into a single file with PaperPort™
- 24Black toner marks across the page
- 25Curled or wavy
- 26Turn the Toner Save mode on or off
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 30How to identify your Operating System (OS).
- 31Drum Stop
- 32Drum Error (Drum!)
- 33Drum End Soon
- 34When I connect the Brother machine to a USB hub, it doesn't work correctly.
- 35Envelope creases
- 36White lines down the page
- 37Gray background
- 38When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 39I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 40The keys on the control panel do not respond.
- 41What driver package format is supported by my Linux distribution?
- 42Print command (cupswrapper) (Linux)
- 43Pre-Required Procedures (Linux)
- 44I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46Check Connection
- 47I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 48The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 49I cannot start ControlCenter4.
- 50Scan a document and e-mail it as an attachment. (For Windows) (video instructions available)