FAQs & Troubleshooting
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195 Results
- 1What driver package format is supported by my Linux distribution?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3Can I print from or scan to Android™ Smartphone?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5How do I load 10 x 15 Glossy paper into my machine?
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7How do I load paper?
- 8The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 9When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 10When I print, the pages are smudged with ink. What should I do?
- 11Scan and save a document in PDF format (Scan to File)
- 12Pre-Required Procedures (Linux)
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14How to identify your Operating System (OS).
- 15The edge of glossy paper is smudged.
- 16Change the printer driver settings (Windows/macOS)
- 17The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 18How do I clear Machine Error 46?
- 19Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 20I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 21Open the Control Panel (For Windows)
- 22Install the built-in drivers (For Windows 8 and Windows 10)
- 23When I print from Microsoft Excel 2002/2003, Word 2002/2003 or PowerPoint 2002/2003, semitransparent graphics are printed incorrectly.
- 24Why does the message "Media Error" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 25The downloaded driver's name is different from my machine's name. (Linux)
- 26Delete print jobs from the print queue.
- 27The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 28Can I use AirPrint with my Brother machine?
- 29Locate files scanned with ControlCenter3 (For Windows)
- 30How do I know which side up my photo paper should be in the tray?
- 31The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 32Configure or change the settings of the ControlCenter 2 or 3 scanning options
- 33Which E-mail packages are compatible with ControlCenter3?
- 34One or more of my colors are not printing (blank). What can I do?
- 35When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 36How do I clear the message "PAPER JAM" from the display?
- 37I'm using Macintosh. What is the PreScan option used for?
- 38I cannot install the driver when using the Driver Install Tool. (Linux)
- 39Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 40I cannot scan when using SELinux (Security-Enhanced Linux)
- 41I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 42I installed scan-key-tool, but it does not work. (Linux)
- 43Command List of brscan. (Linux)
- 44How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 45How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 46Scan an image and insert it in a Windows XP application
- 47Scan a document in Windows 8 and Windows 10.
- 48Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 49Where can I find my Brother machine's serial number?
- 50Uninstall the drivers (Windows)